Solved

Can't Create a Draft Order, just get a Server Error Message 5-24-24

Italia-Straps
Explorer
57 1 51

Hi Everyone,

 

This morning, we noticed that we are unable to create a draft order for our shop. This goes for adding a custom item or items that are already in our catalog. Thus, we are unable to send invoices to customers etc.

When we go to add an item to a draft order it just says "Server Error" in red. We've been on Shopify for 8 years and haven't seen this before.

 

Checking into see if other store owners are experiencing this. We don't see any mention of this on the Shopify Status page. It looks like something going on in the background, not a shop setting. 

 

Any insight would be appreciated.

 

Thanks!

Accepted Solution (1)

Imogen
Shopify Staff
1780 202 319

This is an accepted solution.

Hi there, @Italia-Straps and all of you other merchants who took the time to flag this issue for us here in this thread. Imogen here!

Our Developers have let us know that this issue should now be resolved! If you're still experiencing the issue, log in and out of your admin, or login using a different browser, or clear your cache and cookies! Any new examples of this error should be reported to our Support Team directly.

Thanks for taking the time to report this to us once again!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 14 (14)

dvlwearsparsley
Tourist
8 0 8

Hey there Italia-Straps!  Yes, I am experiencing this also.   Whether it is an existing item, or a custom item, I get the red "Server Error" message when trying to add an item to a draft order.

Thevaporbar
Visitor
1 0 1

Same here red server error adding anything to a draft order

Imogen
Shopify Staff
1780 202 319

Hi there, @Italia-Straps, and all of the other users here! Thanks for reaching out to the Shopify Community to let us know about this error you're experiencing with your draft orders. My name is Imogen. It's good to meet you!

 

Our Developers are aware of an issue that has been causing a server error to generate when trying to create draft orders within the Shopify Admin. Our Teams are actively investigating, and are keen on restoring things to expected functionality. Thanks again for reporting these errors to us!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

dvlwearsparsley
Tourist
8 0 8

Hi Imogen!  Is there any ETA on resolution?

nanderson
Visitor
1 0 1

I'd love to be notified when the issue has been resolved if possible

Italia-Straps
Explorer
57 1 51

Thanks everyone. Looks like it's something on Shopify's end.

NutmegandHoney
Not applicable
2 0 1

Same error message here! So frustrating!!

EddieK12
Visitor
1 0 2

Had this problem all day today.. Tried multiple different browsers. Pretty ridiculous considering Shopify plus $2K per month fees to run. Hope its fixed soon, can not run business..

brendab513
Visitor
1 0 1

Same issue here. Hope it's fixed soon😕

stellaronline
Visitor
1 0 1

Yes me too!  Server error when trying to do a draft order

joshua_eb
Visitor
2 0 0

We're having the same issue..... anybody getting the ChatGPT vibe from Imogen?

Imogen
Shopify Staff
1780 202 319

Hi, @joshua_eb! Thanks for the feedback! I'm entirely human, as are my replies! I do appreciate the comparison to ChatGPT, however! Maybe I need to take some time to look how I can avoid being viewed as an AI, or 'ChatGPT', and instead be seen for the human I really am! 🥲

Or is this just what ChatGPT would say in this situation? I appreciate the banter! Have a great rest of your day!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

joshua_eb
Visitor
2 0 0

It really does make the time fly by waiting for the solution though right? 😃

Thank you for helping us out with everything, I'm glad someone gets my humor instead of taking offense it's only in the best of intentions! ;]

Imogen
Shopify Staff
1780 202 319

This is an accepted solution.

Hi there, @Italia-Straps and all of you other merchants who took the time to flag this issue for us here in this thread. Imogen here!

Our Developers have let us know that this issue should now be resolved! If you're still experiencing the issue, log in and out of your admin, or login using a different browser, or clear your cache and cookies! Any new examples of this error should be reported to our Support Team directly.

Thanks for taking the time to report this to us once again!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog