Can't Log In, No Recovery Code

Shopify Partner
2 0 1
Hi Shopify Team,

I am unable to log in my Shopify account because I changed my phone number and I no longer have my recovery code, so I cannot get around the two factor authentication. Kindly Deactivate two-step authentication from my account.

My email is

Can I get assistance with this?


Reply 1 (1)
Shopify Staff
Shopify Staff
964 73 112

Hello, @anuj-kamboj.

We are not able to carry out any kind of account-specific actions here on the community forums as we have no access to accounts here. In order to carry out any kind of account specific actions like this, you will need to reach out to our live support team and request this. 

Our live support can be reached via our support portal here. I would advise in this specific case opening this support portal link in a Google Chrome browser incognito window, and selecting the option "I don't have an account" - then selecting all the relevant topics until live support options appear. This way, you should bypass store login but still have access to live support. Once you have explained the situation to the live agent, they can help you out from here. I trust this helps, Thank you! 

Ivy | Social Care @ Shopify
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