All things Shopify and commerce
I'm trying to log into an old account of mine to look into reactivating the store my organisation shut down a couple of years ago. Unfortunately, after logging in, I keep being redirected between two pages infinitely. One of them displays a 500 error temporarily before redirecting back to what looks like the main account landing page (there's a brief flicker of a sidebar menu). I've tried multiple browsers, tried disabling all plugins, cleared my cache several time to no avail. Using the support chatbot I've had a very frustrating time trying to contact support since it wants me to select a store from a non existent list of stores before it'll pop me into the queue. What's a person to do?
Here's the error page:
Here's the other page:
Round and round they go 😑
Could be, I have no way of knowing. If only Shopify could take a look they might be able to say for certain-- maybe even resolve it. I wish getting support wasn't this difficult. This evening I'll stand outside and look for a shooting star to help propel my chances of success 😳
From my original post:
Using the support chatbot I've had a very frustrating time trying to contact support since it wants me to select a store from a non existent list of stores before it'll pop me into the queue. What's a person to do?
Hey Community 👋 Did you know that March 15th is National Everything You Think Is W...
By JasonH Apr 1, 2025Discover how to increase the efficiency of commerce operations with Shopify Academy's l...
By Jacqui Mar 26, 2025Shopify and our financial partners regularly review and update verification requiremen...
By Jacqui Mar 14, 2025