can't login

[me-enmijnhuis1]

I am currently unable to log in to my owner account because I no longer have access to my recovery code, and my phone number is no longer active. Additionally, I am unable to communicate effectively with anyone regarding this issue.

I simply wish to delete my website as I am unable to access my account properly. I would greatly appreciate your assistance in resolving this matter.

[DeborahNapoleon]

I'm sorry to hear about the difficulties you're experiencing with accessing your Shopify account and your desire to delete your website. Given that you've lost access to both your recovery codes and the phone number associated with two-factor authentication, the best course of action is to contact Shopify Support directly for assistance.

Steps to Contact Shopify Support Without Logging In:

1. Access the Shopify Help Center:

   • Navigate to the Shopify Help Center.

2. Initiate the Support Process:

   • Since you're unable to log in, click on the option labeled "I don't have an account" or "Can't log in to your Shopify account?"

3. Select Relevant Topics:

   • Choose topics related to account access issues, such as "Account" and then "Logging in."

4. Reach Out to Support:

   • Scroll down to the "Get Support" section to view available support options.

   • Opt for the "Live Chat" feature to connect with a Shopify Support Advisor.

Important Considerations:

• Verification Process: Be prepared to verify your identity as the account owner. Shopify Support may request information such as:

  • Billing details.

  • Previous correspondence related to the account.

  • Domain registration information.

• Requesting Account Deletion: Once your identity is confirmed, clearly express your intention to delete your website and close the account. The Support Advisor will guide you through the necessary steps.

Please note that Shopify's security measures are stringent to protect account owners. Therefore, providing accurate and comprehensive information during the verification process is crucial.

For more detailed information on two-step authentication and recovery options, you can refer to Shopify's official documentation on Two-step authentication recovery codes.

If you encounter any issues during this process or require further assistance, don't hesitate to ask.

[victorjohnson]

Hello, I'm sorry to hear you're having trouble accessing your account, that can definitely be frustrating. Since this involves ownership access and recovery codes, it's something that only Shopify Support can handle directly for security reasons.

Here is what I recommend:

Contact Shopify Support directly through their Help Center at: https://help.shopify.com

Even if you can’t log in, scroll down on that page and click “I still need help” to chat or send an email. Let them know your recovery code and phone number are no longer accessible and that you wish to close or delete your store.

Be sure to provide:

Your store’s URL

Any email address previously associated with the store

A detailed explanation of your issue (just like what you wrote here)

They’ll guide you through verification steps to help resolve this.

Wishing you all the best getting this sorted out.