Can't publish my facebook shop

[Anna47]

Hi there,

I have spent so much time on this and triple checked everything, and i still cant publish my facebook shop to enable instagram shopping. I have no idea what i have done wrong but when i go to publish the publish button is greyed out. When I place the cursor over the greyed out publish button it says 'this cannot be published as my commerce account didn't pass the review'. Also when i go to my commerce account everything seems to be working fine. And when i go to my catalogue manager is says:

"Your shop can't be published

After reviewing your commerce account, we found that it doesn't follow our Merchant Agreement so your shop isn't visible to potential customers. You can contact support for more information."

All my accounts are approved and linked, and my instagram shopping is ready to go, all that is left to do is publish my shop, but I am unable to. 

Any advice would be greatly appreciated!

Thanks, Anna

[chris233]

I've been struggling with the same thing. 

I was still setting the shop up when I started the facebook integration to get the pixel going. I thought I'll do the commerce integration as well as its all combined now - big mistake as its triggered some kind of problem with the merchant agreement and I now get the same message.

I think it requires a human review at FB. Now we're in Q4 that's taking ages. I've been waiting more than a week for a response from Facebook support. 

Would love to know if there's a different solution.

[jennywu24]

I encounter the same issue. Exactly the same. Request to reconsider for more than 2 weeks, no response. Very useless customer support.

[Jonthemarketer]

I'm having the same issue: Facebook customer service is terrible too I've requested 3 reviews, spoken to the business live chat and they just send you round in circles.

I found this: https://developers.facebook.com/tools/debug/

If you put the Shopify Product URL into the debugger, it tells you what Facebook may read as an issue with the page (i think!) 

I got this warning: 

Missing Properties

The following required properties are missing: fb:app_id

https://community.shopify.com/c/Technical-Q-A/Can-not-be-published-Please-contact-Facebook-for-more/...

Why doesn't Facebook tell you WHY it can't be published? Surely this would save both parties lots of time. 

[sbako1]

im experiencing the exact same problem. 

Seems like i wont be able to launch for this christmas season. 

What a joke. 

[Poshdup]

I guess no has answered this issue yet, because I'm dealing with the exact same problem, all things say I'm good to go, except the commerce. Everything else is all good. 

I spoke with fb through email, they gave me a link to a non working form, and now I'm back at square one. This is so frustrating.  Help us out please shopify!!! 

[JJ-miras]

Same thing. Please help us Shopify.

[Largen]

Same problem, I've been looking for an answer for 2 months: /

[User13]

Same with me. Can't publish shop.

[ericnortheast]

I have several issues when listing my facebook account that it for some reason published in an account that is not supported I see coffee and it put it in medical and rejected , I unfortunately am not getting any help either by face book or spiffy, I am looking to just try to restart over and upload again, any one have the same issues . thank you for any help 

[KarlaKeush]

I'm having the same problem!! Nobody, neither in FB nor in shopify could help me. They both said I have to wait. But I don't know wait for what.

Anybody solved it by waiting?

Thanks!!

[Dod1]

I am the same, I have no clue what to even check as they are so vague. Don't know where to begin. Everything seems good to me.

[User13]

I linked my facebook with shopify and all the listings were rejected. Then I deleted all my listings and added each item manually. Made sure I do not mention any medical term. Just the basic info about the product. Then it got approved. But still in the shop, sometimes 1 listing is there, sometimes 3 are there, sometimes listings are there but images are missing. It changes everyday. When I go to my catalog to check, there everything is perfect. So I have given up. There is no way to contact anyone at facebook. For the merchant agreement issue, make sure you have return policy listed on your website or shop. 

I hope someone is able to crack it.

[myrosalyn]

Same issue! I've spent hours on this problem over the last several months. I've gone back and forth with FB customer service, and they can't find anything wrong. I think this must be a problem with Shopify's FB integration. Shopify, please help!

[LBeauty]

im going through the same process. its been a quite a few days with no assistance. can even get my instagram set up for shop. ive contacted Shopify for assistance and they stated its a FB issue. this is sooooo stupid! I have 4 items in review, which I fixed and adjusted. I finally got them approved after requesting a review. now I have no review option to click on to get my page published. no ways to contact FB 

[LBeauty]

any luck yet? im still unable to find FB customer service 

[myrosalyn]

They haven’t been very helpful yet, but I was able to contact Facebook
through the commerce manager using the instructions listed here:
https://www.facebook.com/business/help/2476867112525530?id=353836851981351

[LBeauty]

hanks but unfortunately I don't have that option 😞

[sophiagarcia]

If the Shop section isn't appearing on your Facebook Page, then make sure that there are no errors on the Facebook channel in Shopify, your Facebook Page is published, and your Facebook Page is using the Shopping template. You might need to enable the Shop section in Facebook.

Hope you got your answer

[LBeauty]

thanks but there is an error. ive tried for days to contact both fb and Shopify with no assistance. FB only gives you 3 reviews which I had no idea about as im new to Shopify. I cant get no more reviews, nor can I contact anyone. ive even tried to delete FB fro Shopify to retry and still no luck