Can't remove item from cart on Dawn theme

jthendricks
Visitor
1 0 2

Hi there,

I recently opened my new store and I'm currently experiencing an issue on the Dawn Theme where I cannot remove an item from my cart once it's been added. It appears that this is a common issues which was addressed nearly a year ago by the Shopify team @Imogen , however I'm still experiencing the same issue. Can anyone please tell me how to fix this? I'd rather not create a "clear cart" button, I'd prefer if the quantity selector worked properly.

Store link: https://clutchknives.com/
pw: sewflu

Replies 9 (9)

Imogen
Shopify Staff
1550 187 277

Hey there, @jthendricks. Thanks for taking the time to make a post in the Shopify Community around your question. It's nice to meet you!

 

It's been sometime since that forum post you mentioned. We don't have any ongoing issues that would be impacting the cart page of your theme, so my suspicion here is that there's a recently installed application that's impacting the coding of your cart page. When this issue pops up, that is usually the cause.

 

We can test this by doing the following:

 

  • Download a fresh copy of the Dawn Theme to your Store
  • Once downloaded, access the 'preview' option for this theme
  • Go to the cart page and test the item quantity selector. If it works, then we know the issue is related to the coding of the previous theme that you're using.

 

Get back to me when you can in this thread once you've given that test a try. I'll keep my eyes peeled for your reply.

Imogen | Social Care @ Shopify 
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Padeldeals
Visitor
1 0 0

Hi Imogen

 

I tried your suggestion but even when I downloaded a new dawn theme it still has the same product in my cart.

Imogen
Shopify Staff
1550 187 277

Hey there, @Padeldeals. Thanks for following up on this older thread here.

 

It would be odd for a product to remain in your cart after you've tested things in a different theme. Can you provide me with a URL link to your store so I can test this functionality for myself? I would appreciate that!

 

Additionally, in past experiences, this issue is usually a result of a third party application. Do you recall installing any third party applications recently in your store?

 

Please, follow up with me here when you can!

Imogen | Social Care @ Shopify 
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PHBrightlink
Visitor
2 0 1

Hi there. I've been using the Dawn theme for my store and have been experiencing the same problem. Is there a way of solving the problem?

Imogen
Shopify Staff
1550 187 277

Hi there, @PHBrightlink. Thanks for jumping in on this older thread!

 

Have you had the chance to refer to some of the questions I had asked previous users experiencing this issue? I can summarize them for you below:

 

  • Have you recently installed any third party applications that have an impact on your cart page?
  • Have you downloaded a new, fresh version of 'Dawn' to your store, and tested the cart page there to see if the issue persists?
  • If possible, can you also provide me with a link to your store so I can test this functionality for myself?

Please, follow up with me here when you can! I'll keep my eyes peeled for your reply.

Imogen | Social Care @ Shopify 
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ambercoggin
Visitor
1 0 0

Edited: It finally allowed me to delete. I'm not sure what actually worked as I tried all the suggested tricks. Any chance Dawn will be fixed so this won't happen even with 3rd party apps installed? Thanks

Imogen
Shopify Staff
1550 187 277

Hi there, @ambercoggin. Thanks for following up on the thread here. Apologies for the delayed reply. I was out of office for the Holidays back I'm back in house now and catching up with folks!

 

It's awesome to hear that you got this issue resolved. Focusing on your comment regarding when Dawn will be 'fixed', Dawn itself, is not broken. It's likely what happened here is that a combination of the factors I outlined above caused this issue. Most likely, the coding of a third party app may have interacted with the coding of another, causing the issue. I cannot say this for certain however, as I'm unable to access your store, and the coding would have been changed now with the deletion of any suspect applications.

If you find that you experience this issue again when using Dawn, feel free to follow up with me here and let me know so we can troubleshoot and collect some additional details. 

Imogen | Social Care @ Shopify 
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TheBogeyBunch
Tourist
6 0 2

Was there any solution here? I’ve been having the same problem on the dawn theme

Imogen
Shopify Staff
1550 187 277

Hi there, @TheBogeyBunch. Thanks for taking the time to follow up on this thread! Apologies for the late reply - I was out of the office for the Holidays but I'm back today and catching up with folks!

 

Have you had the chance to check out the questions I've asked previous posters in this thread? As this issue can be caused by a few different factors, those questions are important to know the answers to so I can narrow down a likely cause.

I've posted the important questions for you to look into below. If you could follow up with me here once you've tried those steps, that would be greatly appreciated.

 

 

  • Have you recently installed any third party applications that have an impact on your cart page?
  • Have you downloaded a new, fresh version of 'Dawn' to your store, and tested the cart page there to see if the issue persists?
  • If possible, can you also provide me with a link to your store so I can test this functionality for myself?

 

Imogen | Social Care @ Shopify 
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