Can't update product tags via csv import, any advice?

[maryna_harbour]

Hi there,

I have been unsuccessfully trying to update tags for the products on my shop. 

When I upload the file it says that import has been successful. Yet nothing happens with product tags - no tags added to the product.

I'm attaching our .csv for your reference.

Any pointers towards tips and tricks when updating tags are appreciated!

Maryna

[tim]

How long ago did you run the import?

Not sure it's still the case but I remember I had to wait for the updates to "kick-in", especially with tags.

[maryna_harbour]

Hi Tim, 

thank you for your reply. They didn't kick in for a few days.

But I managed to get through with tags.

(for anyone who is running into this issue) Removing all the references to images completely helped (not sure why) and it doesn't break products, images stay attached to product listings.

[Ablestar_Daniel]

Just to expand on this, the only columns required to replace the tags are:

• Handle
• Title
• Tags

If I'm using the CSV importer in the Shopify admin I'll usually remove any other columns so I don't get confused or overwrite data that was just recently changed in Shopify.

Since you said removing the images column fixed it my guess is that Shopify was trying to reimport all the images for your products and somehow that was taking too long and so the whole processed silently failed.

Hope this helps some, let me know if you have any further questions. Best,

Daniel

[maryna_harbour]

Hi Daniel,

we tried removing all other pieces of information and leaving only 3 columns - Handle, Title, and Tags, but it would override our prices and set it to 0, and leave descriptions empty. 

So for now our only solution is to export data from Shopify, remove images columns (there are 3 consecutive columns related to images), update tags and import .csv back to Shopify.

If you know why our product description and prices get reset, pls let me know, we would definitely prefer to import as minimum as possible.

Maryna

[Ablestar_Daniel]

Hi Maryna,

That's odd, would you mind sending me the CSV you're using so I can take a look (a direct message is fine).

It should work with just those few columns but the CSV import in the Shopify admin is somewhat unreliable

Best,

Daniel

[leon-milbeck]

I just worked with Shopify support for 5 hours on this ...

It appears I may have to include everything, as stated above (but very hesitant to try), since when working with limited columns it blew away my barcode values, quantities, reset sku's so attached images to a variant were gone.

So will try with the all columns.