Can you reach a live agent through Shopify's chat feature?

[cah53dpm55]

Hello. This is my first time in Shopify Discussions. For the last seven days, I have checked early morning, mid morning, early afternoon, early evening and, late evening to see if Shopify offers the speak with a live agent options, as it used to quite often and, no offering. They do offer a chat session however; that option gets very, very frustrating and time consuming. Is there a specific time whereby  someone has had success in choosing the chat with a live agent tab? I have also utilized the leave a message option and, I have never gotten a return call. Lastly, are there any other options available to me whereby to achieve success in talking to a live person? I'm at the point that I am willing to pay someone within Shopify just to call me and answer the many questions that I have and, to help me navigate through my site. Thanks in advance to any one that chooses to respond to me.

[Victoria]

Hi, @cah53dpm55.

Welcome to the Shopify Community and thank you for taking the time to share your feedback here.

I understand your concerns and recognize that you're seeking assistance from a live representative. While we do provide support through our Community Forums, these forums are primarily designed to facilitate collaboration and assistance between merchants and developers, and may not be the most efficient means to receive immediate support.

We provide round-the-clock live assistance via the 'Chat with us' feature, which links you to a live chat advisor. For your protection, and to guarantee that our advisor is communicating with the account owner, you can submit a support request directly through the Shopify Help Center.

To ensure greater visibility and clarity, I will outline the following steps for submitting a support request:

• Head over to the Shopify Help Center.
• Log into your account/store.
• From the topics provided, select one that best fits your query.
• On the following page, scroll down to Get Support to view our contact options.

If you have any non-account-specific questions, please feel free to share them here and I'll be happy to take a look.

[cah53dpm55]

Hi Victoria. I have read your response to me, several times and with each reading you have solidified my biggest concern and that is that Shopify no longer offers “ receive a return phone call from a live agent”. Chatting, to me, is more frustrating than it is constructive. Predominantly, screenshots are fired off to me and, predominantly I have questions on the screenshots. This can go on for hours. Victoria, chatting is just not the same as actually speaking with an agent over the phone. I am at the point now that if I can’t speak with an agent over the phone, there is no need for me to be a shop owner anymore. I am very close to just giving up on Shopify and starting over again with new platforms that have a more supportive capability. 

[Chuckletown]

Completely agree!  I'm pulling my hair out!