Cancel automatic invoices

37 0 6


Invoices are being sent automatically to client. How do I cancel this please? 

Password: Uncommon321


thank you,

Reply 1 (1)
Shopify Staff
483 72 81

Hey @NickyGouna!

Do you happen to be using any apps that automatically generate and send invoices? 

Otherwise, the emails you described sound like they could be your abandoned carts notification. As the name implies, if a customer puts products in the cart, and takes it to checkout but never completes the purchase, it is possible to send them an abandoned cart email prompting them to finish their order.

You can manually send an abandoned cart email or you can configure your store to send abandoned cart emails automatically (by going to Settings > Checkout) to either anyone who abandons their checkout or just email subscribers.

Let me know how you get on! 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog