Cancel my account please

[Mugen11]

Can someone please reach out to me and help me cancel my account. I did a 3 month trial, but have made no sales/no profits, I would like a cancellation of my billing please, other wise I will have to call my bank and disable you all from charging me all together moving forward. 

[websensepro]

Hello @Mugen11 ,

Sorry to hear things didn’t work out with your store.

To cancel your Shopify account and stop future billing, please follow these steps:

1. Log in to your Shopify Admin Panel.

2. Go to Settings > Plan.

3. Click Deactivate store at the bottom of the page.

4. Follow the prompts to complete the cancellation.

Once deactivated, Shopify will stop billing you.
 Make sure to remove any third-party apps to avoid external charges.

If you’re unable to access your account or need help directly from Shopify, you can contact their support here:
https://help.shopify.com

Hope this helps! Let me know if you need further assistance.

[Mugen11]

It’s won’t let me because it says I have an outstanding balance, mind you I
was only on a trial and I have no intentions of continuing under said plan

[Bundler-Manuel]

Hello there @Mugen11  Here is the official guide from Shopify on how to deactivate your store and exclude yourself from all future billings https://help.shopify.com/en/manual/your-account/pause-deactivate-store 

[Wendell4]

Hi @Mugen11

If you would like to cancel the subscription on Shopify end, you can actually access Shopify store admin page by clicking Settings-Plan and then click cancel plan option to realize your request.

Before calling bank card provider to disable the charges, you can do this action first and this will be helpful to get rid of further charges occurring on your account. If still not working, you can contact Shopify Support Team Advisor for further support via Live Chat.

[Mugen11]

I’ve tried and it’s still not working. How do I contact live chat?

[Wendell4]

You can try to contact Shopify via Live Chat by accessing below URL below and after sharing exact question, you can wait and see the response from Shopify end directly.

https://help.shopify.com/en/manual/your-account/contact-shopify-support#contacting-shopify-support