cancel subscription and deactivate store

[juls123]

hi im trying to cancel my subscription but its making me pay for the basic year plan but its only been a month, it doesnt even allow me to pause and build store until i pay the charges nor deactivate. I've tried everything pls help

[Alphaking37823]

Hello @juls123 

I can understand what you are going through and this must be very difficult for you. I would recommend you to simply reach out to Shopify Customer Service for this.