Cancellation Fees - NOT BEING REFUNDED when order cancelled

Julie_Sheldrick
Tourist
10 0 57

HOW IN THE WORLD IS NOBODY MAKING A LOT OF NOISE ABOUT THIS - Shopify is keeping the transaction fee for cancelled orders -  EVEN HISTORICAL - MADE A YEAR AGO from beginning of May 2021.

 

Some of my transaction fees are £60-100 each order. HOW IN THE WORLD CAN THEY KEEP £60-100 OF MY HARD EARNED MONEY WHEN I HAVE TO REFUND THE CUSTOMER IN FULL.

 

THIS IS NOT RIGHT.  CAN WE MAKE A STAND ABOUT THIS.

Replies 3 (3)

Tatjana_Manerov
Tourist
8 0 3

Hi Julie,

I faced the same problem recently and this is absolutely disappointing. Perhaps we shall open a petition against Shopify's new rules about non-refunded fees for cancelled orders. Would you sign this kind of petition if we'll have it?

VandalsGamesCom
Tourist
5 0 6

Hello, there's actually a way around this. If you set up payment capture to manual, you will not get charged a fee until you capture payment. You have 10 days to capture payment, but this will allow you to cancel unfulfilled or fraudulent orders without losing out on the fees, as long as you haven't captured payment yet. I usually only capture payment as I start to process the order. 

 

Hope this helps.

 

Vandal's Games

lovingpawsinc
Visitor
1 0 0

How is this done?