Cancellation Fees - NOT BEING REFUNDED when order cancelled

Julie_Sheldrick
Tourist
10 0 35

HOW IN THE WORLD IS NOBODY MAKING A LOT OF NOISE ABOUT THIS - Shopify is keeping the transaction fee for cancelled orders -  EVEN HISTORICAL - MADE A YEAR AGO from beginning of May 2021.

 

Some of my transaction fees are £60-100 each order. HOW IN THE WORLD CAN THEY KEEP £60-100 OF MY HARD EARNED MONEY WHEN I HAVE TO REFUND THE CUSTOMER IN FULL.

 

THIS IS NOT RIGHT.  CAN WE MAKE A STAND ABOUT THIS.

Reply 1 (1)
Tatjana_Manerov
Tourist
8 0 1

Hi Julie,

I faced the same problem recently and this is absolutely disappointing. Perhaps we shall open a petition against Shopify's new rules about non-refunded fees for cancelled orders. Would you sign this kind of petition if we'll have it?