Cancellation

[Alvin9]

I thought I had cancelled my shopify a few days before the next billing cycle, as I had lost interest in making my business. But, yesterday, 10/9/23 I recieved a notification saying that I was going to be billed for $400. I really dont have the money for that, considering I am a student. Is there any way I can get my store closed and the subscription ended? 

[Summer · Accepted solution]

Hey, @Alvin9! Welcome to Shopify Community!

We'd love to help you close your store. In order for us to do this, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit our Help Center and express your concern and request to speak with our support team to the AI assistant. You will be connected with one of our support advisors then.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Linusoteba]

Greetings,

I'm also facing frustrations with shopify. I deactivated from the services and yet I still get charged. The worst of all, is they have gone further to deduct ksh 62,0036.52 from my card. this is  not fair at all. I need direct/live channel to get refund. Using live support from what you have suggested is not of help at all. I tried signing up trial again but nothing helpful...kindly treat this as urgent!!!

[Linusoteba]

Greetings, I'm also facing frustrations with shopify I deactivated from the services and yet I still get charged.worst of all, is they have gone further to deduct ksh 62,0036.52 from my card. this is not fair at all. I need direct/live channel to get refund. Using live support from what you have suggested is not of help at all. I tried signing up trial again but nothing helpful...kindly treat this as urgent!!! my billing number 194141977.I dont have any active store.delete my details from yoursystem

[Summer]

Hey, @Linusoteba! Welcome to Shopify Community!

As mentioned in the solution above, the best course of action for this concern is to contact our support team. As much as I'd love to assist you here, we don't have the ability to securely access accounts. We treat account security with utmost importance so we are unable to look into your billing to protect your sensitive information.

Now, if you're having trouble creating a support ticket, I'd love to help and ensure you get through to our support team. Can you please try the following steps to create a support ticket?

1. Visit our Help Center.
2. Chat with the AI assistant and specifically enter "account concern."
3. Click Chat with a Support Advisor as shown on this screenshot.

You should be connected with one of our support advisors then. If not, let me know and I'll assist you further!