Cancelled Order

[Brandono]

I got a cancelled order email for a product I purchased yesterday (attached below). Currently the site itself is "having issues" and the page is currently down. I have 0 idea whether I just got scammed or whether it is extremely bad timing, but seeing as there is text saying i got "refunded", I should get my money back soon right?

[Laza_Binaery]

Hi @Brandono 

First, I hope it is refunded and you can get your money back easily. But there are so many scams online that first thought it is a scam.

Domain name is just 3 months old, registered in the same way as most of the scam sites, Cloudflare and Tucows as a domain registrar. It uses one of the free themes and there is no clear contact information. I bet there was heavy advertising on social networks.  And offering a pre-order on a new website, that is not known is another tactic. Plus it is a time of year when big discounts do not unusual.

So, I recommend you check with Shopify first, you can use the Issue with order option

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

Then get in contact with your bank to issue a refund if possible.

Good luck.

[Brandono]

Im just confused, has it been refunded and is on its way back or no?
Because while it says refunded in 1 line, the line before it says my
payment has "not yet been refunded".