Cancelled orders shouldn't show as "Unfulfilled"

[Michael_Thomas]

That is all.

[Michael_Thomas]

“unfulfilled” would indicate that an order needs to be fulfilled. Canceled orders do not require fulfillment, so a status of unfulfilled which can not be updated or removed doesn’t make any sense.

[Perfski]

Agreed, showing these orders as 'Unfulfilled' is a misnomer and misleading.  They will never be fulfilled, since they were cancelled, refunded etc.

[GemPages]

Hello @Michael_Thomas 

I appreciate how strongly you feel about this and how it may be somewhat disruptive when working on orders. 

Refunded and cancelled orders may still show as unfulfilled in the orders section, because they have not actually been fulfilled. At this moment in time, it is not possible to change the label from them or remove them. While still a pain point for some merchants, we suggest as a workaround to manually archive the orders as detailed here or setting up filters in saved searches such as only showing "paid" and "unfulfilled". Learn more in our help doc here.

Kind & Best regards,
GemPages Support Team