Cannot find a way to speak with real person at Shopify support

Not applicable

I just created an account and 'store' only because I want to speak with a live support member. The chatbot in the Help Center has me going in circles. I am now logged into my store's admin page, but there is no option here that I see to connect with a Support Advisor like the chatbot says - see the photo below. The only thing I see is the Help Center when I click on my store name in the top right.

 

I did ALL of this just because I want to remove my phone number completely from the Shopify network. I deleted my account months ago, but I still receive texts from Shopify when I shop online. I've already tried removing my number via the https://shop.app/pay/phone-optout site, but I only get the response "Couldn't complete this right now. Please try again later"

 
Can someone please connect me with live support so I can get this resolved?
 
Screenshot 2024-05-17 134529.png
Replies 2 (2)

pawankumar
Shopify Partner
541 70 95

Hi,
Just type "Contact Support" in that chat and virtual assistant will connect you with real person
Thanks!

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Best regards,
Pawan

SealSubs-Roan
Excursionist
311 18 21

Hi @pawankumar !

 

You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear. You can also try to message the AI "contact Shopify Support Advisor". Keep on entering that message until the option "chat with a support advisor" option appear or be connected to one. Since you have a Shopify account on trial already, might as well log in to Shopify help center first before entering a text in AI chat box. 

SealSubsRoan_0-1716134424220.png

 

Roan
Please let me know if it works by marking it as a solution!
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