Cannot tag Shopify products on Facebook posts

[LaLouve]

As of this week, I have not been able to tag any of my Shopify products on my Facebook posts. My Shopify store and products catalog are both correctly synced with my Facebook page, my shop tab is accessible and working fine on my Facebook page, yet it shows me there are no available products to tag when I try to. My store is located in Canada and should not be affected by their new August 10th policy: https://www.facebook.com/business/help/623552069600842

Does someone know what the problem may be? Thanks for your help.

[Senselearner121]

If you're having trouble tagging Shopify products on Facebook posts, there could be a few reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem:

• Ensure Product Tagging is Enabled:
• In your Shopify admin, go to Online Store > Preferences.
  Make sure the option "Enable Facebook Shop" is turned on.
  Save your settings.
  Product Availability on Facebook:
• Sometimes, certain products may not be available for tagging on Facebook due to their content or category. Ensure your products comply with Facebook's commerce policies.
  Product Catalog Synchronization:
• Make sure your product catalog in Facebook Business Manager is properly synchronized with your Shopify store. Any updates you make to your products in Shopify should be reflected in your Facebook catalog.
  Facebook Page Roles:
• Check the roles and permissions for the people who manage your Facebook Page. They need to have the appropriate permissions to tag products in posts.
  Facebook Shop Approval:
• Ensure that your Facebook Shop has been approved. If it's not approved, your products may not be eligible for tagging.
  Correct URL Format:
• If you're trying to tag products using a URL, make sure the URL is in the correct format and points to the specific product page.
  Facebook Tagging Guidelines:
• Familiarize yourself with Facebook's tagging guidelines to ensure you're following their policies for tagging products in posts.
  Clear Cache and Cookies:
• Clear your browser's cache and cookies, and try accessing and tagging products again.
  Try Different Browsers or Devices:
• Sometimes, browser-specific issues can affect certain functionalities. Try using a different browser or device to see if the problem persists.

For more information visit our website: https://community.shopify.com/

[LaLouve]

Thank you for your help.

I reviewed each and every possible problem and it seems like there was indeed a bug with the synchronization of my product catalog with my Shopify store. I rectified that and I can now see that everything is correctly synchronized, yet I am still unable to tag products onto my posts. All roles of my Facebook page have access to the Shopify catalog and have the appropriate permissions in order to tag products on posts.

When I try to tag products on my posts, it still shows me that there are none available. When I click on Add Product, it forces me to switch from my Professional Facebook Page to my Personal Facebook Page. I cannot synchronize my Shopify store with my Personal Facebook Page as it is already synchronized with my Professional Facebook Page.

[hendersonplanet]

Having the exact same issue as you are describing, very annoying indeed! Also hoping that this issue is not part of a bigger problem and that it won't affect our Meta ads.

Anyway, would be glad to hear if you have an update, thanks 🙂

[ShowcasePuzzles]

Same problem here!

[michaelecom]

I am having the same issue for a client of mine.

I've double checked all permissions and even uninstalled the Facebook & Instagram channel and re-onboarded (as suggested by FB)

Still cannot tag products (they are not populating) but the shop has the products viewable.

Please help! Thank you.

[dcarte03]

I am having this same issue, and it started sometime in early 2024.  I just finally gave up but now trying to see if there has been a solution. 

[ChubbyChick]

I am having the exact same problem!  It has been allowing me to do this for years.  Now as of yesterday it will not populate any products in for tagging.  In fact, it will sometimes even suggest a tag, but when I change it, it shows up as zero results.  This is beyond frustrating.  Please tell us that there is a solution.

[ShowcasePuzzles]

My store is affected because of the region, I am based in New Zealand. Refer to this post on Meta:

https://www.facebook.com/business/help/623552069600842