cannot upload contacts from wix to shopify

jenora
Visitor
2 0 0

Hi 

 

I cannot upload my contacts from wix to shopify

 

It keeps saying there is an error with titles on the cvs when uploading however, I have changed the title to 'Name' 'Email' but still not uploading 😞 

 

Can someone please guide me if they have had experience on this. 

 

Thank you!

Reply 1 (1)

Imogen
Shopify Staff
1700 197 294

Hi there, @jenora! Thanks for taking the time to reach out to the Shopify Community with your question around your customer CSV! My name is Imogen. It's good to meet you!

 

When it comes to importing CSVs into Shopify, you'll want to make sure that the titles of the columns you're using in the CSV that is being imported match with the column titles shown when exporting a CSV from Shopify's customer section. One recommendation we like to make is doing an export of the customer CSV from Shopify, and the moving data from the CSV with the data you want imported to that blank CSV export, and then importing it. This should ensure that the titles you're using match up with what the system is looking for.

 

Have you given this step a try? If not, give it a whirl and let us know if you have any success. If you don't, you can follow up with us here, or reach out to our Support Team via our Help Center for more assistance.

Imogen | Social Care @ Shopify 
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