Cannot use Shopify gift card purchased online through Zettle POS

[Snoop_Bobb]

Hello, 

We have a Shopify <> Zettle integration and everything runs smoothly except for one thing.  Gift cards that have been purchased through our website are not recognized when a customer is in store trying to redeem it through the Zettle POS.  The Zettle POS will not accept them.  However, if a gift card is created and sold via the Zettle POS, then the customer is able to redeem the gift card both via the Zettle POS in store and through our website.

Is there a setting in the integration that we are missing, or some other known issue which is causing the Zettle POS to not recognise gift cards purchased through the website? 

Many thanks.

[PageFly-Richard]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

It's a common issue where Shopify gift cards purchased online aren't immediately recognized by the Zettle POS. This discrepancy often arises from the way these systems synchronize and process gift card information.

Potential Solutions:

1. Contact Zettle Support:

   • Directly contact Zettle's support team to inquire about specific limitations or known issues related to Shopify gift card integration.
   • They may have specific troubleshooting steps or workarounds to address this particular issue.

2. Verify Integration Settings:

   • Ensure that the Shopify-Zettle integration is configured correctly.
   • Check if there are any specific settings related to gift card synchronization.
   • Sometimes, minor configuration changes can resolve the issue.

3. Consider Manual Input:

   • As a temporary workaround, you could manually input the gift card code into the Zettle POS.
   • While not ideal, it can be a solution if the automatic synchronization isn't working.

4. Explore Third-Party Apps:

   • If the above solutions don't work, consider using a third-party app that specializes in integrating Shopify and Zettle.
   • These apps might offer more advanced features and better synchronization capabilities.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly