Cant add multiple products to cart

InBetweenCo
Visitor
2 0 0

My customers can’t add more than one product to their cart. I have had so many people complaining of this issue, please help! 

Replies 11 (11)

Dan-From-Ryviu
Shopify Partner
7514 1450 1447

Hi @InBetweenCo 

Please go to your Online store > Themes > Customize > Products > Default products > in Product information, click + Add block > Quantity selector Screenshot_1.jpg

 

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InBetweenCo
Visitor
2 0 0
I don’t have that option!
Dan-From-Ryviu
Shopify Partner
7514 1450 1447

Could you share your store link to check?

- Helpful? Like or Accept solution, - Coffee Tips or Paypal Tips
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Create Image Lookbook, Photo Gallery with product hotspots
- Enjoy 1 month of Shopify for $1. Sign up now

gr_trading
Shopify Partner
1669 141 173

Please share your product URL, theme name, and version to diagnose.

For any custom development WhatsApp or connect at Email ID: gr.trading15@gmail.com for quick consultation. | Shopify Free codes
To support Buy Me a Coffee
qsms2019
New Member
6 0 0

I have a similar issue.  When you try to add more than a quantity of 1 to the cart an error pops up saying there are 1677 in stock (example number) please add less than this.  This happens when only adding 2 or 3.

gr_trading
Shopify Partner
1669 141 173

plz share URL and video for reference to check

For any custom development WhatsApp or connect at Email ID: gr.trading15@gmail.com for quick consultation. | Shopify Free codes
To support Buy Me a Coffee
qsms2019
New Member
6 0 0

Screen Capture...

gr_trading
Shopify Partner
1669 141 173

Hi @qsms2019 

 

Seems this is a setting of your current theme can you share the theme name you are using.

 

Request you to check all the setting available in your theme.

For any custom development WhatsApp or connect at Email ID: gr.trading15@gmail.com for quick consultation. | Shopify Free codes
To support Buy Me a Coffee
qsms2019
New Member
6 0 0

Thanks.  Theme:  Galleria version 2.1

qsms2019
New Member
6 0 0

Interestingly it is not happening on all products.  I've checked settings on products for tracking inventory and continuing to sell when out of inventory and all settings are the same across all products so can't find logic on why it's happening on some and not others.