Cant link Facebook and Instagram Sales Channels to Shopify

Cant link Facebook and Instagram Sales Channels to Shopify

Mass86
Tourist
21 0 0

Hi, I know many have asked this question but I get this error when I am trying to link Shopify to Meta by the Facebook and Instagram Meta App on Shopify; 

These assets are already linked to a shop. Since you don’t have permission to edit the catalog connected to this shop, a Business Manager admin must assign you Manage catalog permissions to continue.

 

I checked my Facebook business account, I am the only owner and have full access to everything. There is no catalog, or someone else on that catalog for that matter. How to fix this? this is so frustrating, I have wasted many hours on this. 

 

Screenshot 2024-09-13 at 3.51.03 PM.png

Replies 2 (2)

ES1
Shopify Partner
161 15 17

Hi @Mass86 ,

 

Please DM your store url and we can help you fix this. This needs some troubleshooting but wont take more than 2 hrs once we start.

 

 

Thanks

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Mass86
Tourist
21 0 0

Could you tell me what to do? I just need the steps. Thank you!