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Cant log in to other devices

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I just created a store and i cant to my phone. I keep getting into this gmail loop. This is what im getting. On other browsers also i cant log in. Ive cleared my cache and all and still nothing.

Screenshot_20231027_155446_Samsung Internet.jpg

Reply 1 (1)
Shopify Staff
Shopify Staff
794 61 86

Thanks for reaching out! I’m sorry to hear about this issue.


Hi @Ddasig19891 ,


It looks like the email in question is in fact related to your store/account, however upon setup you selected social login via Google and has not set up a password for the Shopify account. Does that sound right?


I can see there is an icon Log in with Google on the bottom of your screenshot - what happens when you click on it and are you able to proceed to log in that way?


If that doesn’t work, then we will need to take a look at the account to investigate further. While I would love to assist you with that here, I do not have access to your store's specific information over Community due to our strict authentication policy. 


However, we’d be happy to continue assisting you through our Help Center - visit this link. As you can't log in to your store at the moment, you can use the virtual assistant to input your current situation, and then you can proceed to requiring additional help in order to connect to our live chat. Let me know how that goes.


Iris | Social Care @ Shopify 
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