Card fraud

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I've never been used Shopify but my debit card was fraud and Shopify transactions happen everyday. Shopify team, please contact me as soon as possible. I couldn't reach you via the chatbot in this urgent situation. 

Replies 2 (2)

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Cancel your card! You call your bank and tell them the charges are fraud and they cancel it for you. Someone stole your numbers. 

Shopify Staff
2633 427 550

Hi @dintent 


Thank you for reaching out about this. I definitely understand your concern. Our support team requires an account for the platform in order to connect with us. If you believe that your billing information was used on a Shopify store to pay for our services then contacting your bank is the best step forward. Reporting the credit card as stolen will flag any Shopify accounts using that card (same for any other platform like ours). 


You can create a free no obligation account through our Help Center if you wish to chat with our live support team. 

Shay | Social Care @ Shopify 
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