Cart orders of in-house products mixed with Printify products

[abelmora]

I'm dealing with a frustrating issue and hoping someone can suggest a solution.

We run an art gallery where we sell artwork, which can be shipped, picked up, or delivered locally. We’ve also integrated Printify with our Shopify store to sell print-on-demand products. Everything works fine in the cart, whether it’s for a product from our gallery or a Printify item. However, when the cart contains a mix of both in-house products and Printify items, the order won't process.

Each type of order (in-house or Printify) works fine individually. But how can we set it up so that a customer can order both in-house products—such as artwork they might pick up from our gallery or have delivered locally—along with Printify products like posters, magnets, or notebooks, in the same transaction?

[sherpabot]

It seems like it could be how you set up delivery/shipping rules or for whatever reason the Printify location did not set properly (rare). Normally, I would not do this, but I created a POD app for hats, shirts, and hoodies (made and shipped from Arkansas). If you want to try that app, I can help troubleshoot directly. 

https://apps.shopify.com/bigly-pod?surface_intra_position=3&surface_type=partners&surface_version=re...


Otherwise, I would recommend you just uninstall and reinstall printify and ensure the location is correctly set in yrou settings > locations

[abelmora]

I ended up contacting Shopify Support via chat. My locations were properly configured and it was referred up the chain to investigate further.