Cart quantity picker leads to "Something went wrong - no valid id or line parameter"

Cart quantity picker leads to "Something went wrong - no valid id or line parameter"

jman808
Visitor
1 0 0

Hi there,

 

I'm using Prestige theme. Website is slimbrew.co. 

Whenever I go into the cart after adding something, I can't touch the quantity selector. If I try to +/- or remove an item, it will lead to the following page. How do I fix this? Thanks so much!

 

jman808_0-1709060521624.png

 

Replies 4 (4)

YOD_Solutions
Shopify Partner
226 23 32

I tested it. I didn't see any issues. Try in a different browser or clear your browser cookies.

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leifelliott2
Visitor
1 0 0

This is aTERRIBLE RESLONSE IT DOESNT EVEN ADDRESS THE ISSUE

Havuhgooday
Tourist
5 0 0

You ever find solution to this issue? Can you share what happened?

Summer
Shopify Staff
1420 324 244

Hey, @Havuhgooday

 

I understand you have a concern involving your theme. As mentioned by @YOD_Solutions, you may try performing local troubleshooting steps such as clearing your browser's cookies and cache. There's a possibility this issue is caused by surrounding circumstances and local troubleshooting may fix it. Here's a full list of steps you can try:

 

* Clear the cookies and cache of your browser. After this, completely reboot the browser. 
* Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
* Ensure the web browser is up to date on the latest version.
* Try another device, such as another computer or mobile phone.
* Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
* Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.

 

If none of these resolve the issue, you may contact the theme developer for assistance. If you're using a Shopify theme, you're welcome to create a support ticket by visiting our Help Center.

 

 

Summer | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog