Category problem

Jeryn
Visitor
2 0 4

I just started having a problem with a different language showing up on my categories. I went to languages on my setting and it still says English. Not every item has the different language so I am just confused why this started happening. It is in Chinese so I am hoping I am not getting hacked or anything.

Replies 43 (43)

rajimulislamjoy
Shopify Partner
186 16 22

It's possible that the issue is related to the language settings in your theme or specific product descriptions. Check for any hardcoded text or language settings within your theme's code.

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JEJURI1
Excursionist
29 0 14

Even my store everything is reflecting in english and only product category is reflecting in chineese 

rajimulislamjoy
Shopify Partner
186 16 22

Check if the product category names have been accidentally translated into Chinese within your Shopify admin. Navigate to the specific product categories and edit their names to ensure they're in English. If the issue persists, review your theme's code to ensure there are no hardcoded translations or language settings affecting the product category names. If you're unable to resolve it, consider reaching out to Shopify Support for further assistance.

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Brad_Muston
Visitor
2 0 7

Hello Rajim,
Multiple people seem to be having this issue within the past 30 minutes. It appears this is an issue with the Shopify server backend and not a user issue.

Jeryn
Visitor
2 0 4

I'm not familiar with any of the coding of my website unfortunately 😞 

rajimulislamjoy
Shopify Partner
186 16 22

You can try reaching out to Shopify Support for assistance in identifying and resolving the issue with the product category names appearing in Chinese

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JEJURI1
Excursionist
29 0 14

Many store are complaining the same issue that entire product category has been reflecting chineese language and shopify support is not available until 15 to 20 minutes waiting time

 

rajimulislamjoy
Shopify Partner
186 16 22

Shopify Support has a long waiting time, consider reaching out to Shopify via email or social media for assistance

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ValIsen
Visitor
1 0 1

I am having the same problem.  The issue has to be with Shopify.  My language is set for English and I haven't made any coding changes.

LAlberts
Visitor
2 0 0

Maybe shopify should just fix the problem.  Getting through to support is a joke most of the time.  We are operating businesses and paying for this service to work.  It is typical for Shopify make complete changes to the pos,  without every informing us of those changes.  Perhaps in the future, they will let us know when changes have been made.

Opals_Shop
Tourist
3 0 0

going on half an hour wait...

ron44124
Shopify Partner
17 1 35

This can't b e correct. Too many people are having the same issue.

mohrc
Tourist
3 0 1

I'm having the exact same issue. It was fine this morning. Must be on shopify.

LFantasy
Visitor
2 0 1

having same problem w/ Category [value] in backend Products showing in Chinese instead of English

ryan99
Shopify Partner
31 3 12

Same problem here. It's not related to code or theme settings. This is the shopify "Product Category" that is used for Google Merchant center. Not any display on the fontend or issue with collections. Shopify is suggesting Chinese categories for products and only showing Chinese when you click on that dropdown. 

SOUQ
Visitor
2 0 0

any update when it will get fixed? 

SOUQ
Visitor
2 0 0

As per the support Team 

"Appreciate you for waiting. I just wanted to let you know that after consulting with the team, they have informed me that there is an ongoing system upgrade related to the admin page at the moment. This upgrade is expected to be completed shortly. To save you time and effort, would you prefer if I send you a follow-up email once the upgrade is successfully finished?"

"Regarding the timeline, it should be an immediate fix depending on the investigation being done along with our developers. Usually it will be fixed within the day."

Icapcob
Visitor
1 0 2

Exact same problem here, only the categories are showing in a different language, everything else is in English, just looked through the thread though and other people having the same issue, so hopefully something on Shopify backend and we are not being hacked (fingers crossed!)

theunicornstore
Tourist
4 0 3

Its happening to me too!!!!!

 

leadershipsoda
Visitor
1 0 0

Having the same issue - showing product types in Chinese.

 

I checked the actual code and there's nothing related to language in there for products.

 

{
"sections": {
"main": {
"type": "main-product",
"blocks": {
"vendor": {
"type": "text",
"settings": {
"text": "{{ product.vendor }}",
"text_style": "uppercase"
}
},
"title": {
"type": "title",
"settings": {
}
},
"price": {
"type": "price",
"settings": {
}
},
"variant_picker": {
"type": "variant_picker",
"settings": {
"picker_type": "button",
"swatch_shape": "circle"
}
},
"quantity_selector": {
"type": "quantity_selector",
"settings": {
}
},
"buy_buttons": {
"type": "buy_buttons",
"settings": {
"show_dynamic_checkout": true,
"show_gift_card_recipient": true
}
},
"description": {
"type": "description",
"settings": {
}
},
"share": {
"type": "share",
"settings": {
"share_label": "Share"
}
}
},
"block_order": [
"vendor",
"title",
"price",
"variant_picker",
"quantity_selector",
"buy_buttons",
"description",
"share"
],
"settings": {
"enable_sticky_info": true,
"color_scheme": "scheme-1",
"media_size": "large",
"constrain_to_viewport": true,
"media_fit": "contain",
"gallery_layout": "stacked",
"media_position": "left",
"image_zoom": "lightbox",
"mobile_thumbnails": "hide",
"hide_variants": true,
"enable_video_looping": false,
"padding_top": 36,
"padding_bottom": 12
}
},
"related-products": {
"type": "related-products",
"settings": {
"heading": "You may also like",
"heading_size": "h2",
"products_to_show": 4,
"columns_desktop": 4,
"color_scheme": "scheme-1",
"image_ratio": "square",
"image_shape": "default",
"show_secondary_image": true,
"show_vendor": false,
"show_rating": false,
"columns_mobile": "2",
"padding_top": 36,
"padding_bottom": 28
}
}
},
"order": [
"main",
"related-products"
]
}

ttboc
Visitor
1 0 0

I am having the same exact issue as well. It just started happening 20 mins. ago.

RetroPaladin
Visitor
1 0 2

Same issue here.  I haven't changed any setting recently.  Something got messed up.  When I translated the Chinese to English at least it looks like the categories are correct, just in the incorrect language.

seedlingstudio
Shopify Partner
1 0 0

Having the same issue here, must be a bug.

h0nestale
Tourist
4 0 5

I have the same - all of sudden all my products categories are in random languages then now settled in chinese. I reported to shopify and they said no known tech issue or reports they have received abt it but it seems its shopify tech error.  At least it’s not me alone. I thought my store was hacked or something. 

ron44124
Shopify Partner
17 1 35
Main reason why I may leave Shopify. No control and at the mercy of tech
support. With so many complaints pretending not to know anything is
reckless. I have not activated my store yet, however if this is the type of
support offered then NO THANKS! I won't waste anymore time with Shopify!

LFantasy
Visitor
2 0 1

Also am having the same problem. Did Shopify just do an update? Category [value] in backend products is showing in Chinese instead of English

Opals_Shop
Tourist
3 0 0

I am having the same problem in the category column of my admin products page.

Alexn94
New Member
6 0 0

I am experiencing this same thing, some categories were showing as uncategorised (not true) and now showing with assumed chinese writing in some of the categories randomly

pibblelove
Visitor
1 0 0

We are having the same issue...Glad it's not just me

 

gnarlydawgsshop
Visitor
1 0 0

having the same issue hoping it is fixed soon

LAlberts
Visitor
2 0 0

This is doing the same thing on us.  Random Chinese in category on multiple items, not all.  Our language is set to English.  Started this afternoon.

 

Fasheabe11
Visitor
1 0 0

I'm also having the same issue 

theunicornstore
Tourist
4 0 3

Ok, I just spoke with an advisor and they are aware of the issue many of us are having...hope they fix it soon and it isn't some type of hack.

gbison
Visitor
2 0 0

Same, just spoke with support on chat, and their response was:

"Thanks for your patience, Bryan! It looks like other merchants are facing similar issues. Our team is working hard to fix this. Thanks for letting us know. I'll keep an eye on it and email you once it's resolved. I'll also send an email after our chat so you can reach out if you have more questions."

ron44124
Shopify Partner
17 1 35
Well that's better news. This appears to be a major headache, I would think
Shopify would post a comment.

gbison
Visitor
2 0 0

I have multiple Shopify accounts , they all are showing Chinese in the product category.

welitgr
Visitor
1 0 0

Joining the choir. Product categories showing in the Chinese Language.

wiselywoven
New Member
4 0 0

We are having the same exact issue.

"Art is not what you see, it's what you make others see" – Edgar Degas

bbenz
Visitor
2 0 1

Same problem here.

StoneLeo
New Member
4 0 0

Same problem, it happens both in bulk edit and single edit so I can't update the product category for any of the listings that I just imported from etsy.

getdreamday
Visitor
3 0 0

Heeeyyyy. Problem solved yet for anyone? I'm still having this issue.

mohrc
Tourist
3 0 1

Hello, it is fixed for me now! 

getdreamday
Visitor
3 0 0

Awesome, thanks!
I just realized that when I click the category type, the drop down shows all options in Chinese, but if I type my category in it shows up in English now (if this helps for anyone else with the issue!)

Wishing everyone a beautiful day! 🙂