Changing Business Type - Issues with Shopify

[Sam109]

Hi,

I'm currently having a very frustrating ordeal trying to do one simple thing: change my "Business Type" within my Shopify Payment settings from Private Corporation to Sole Proprietorship. Surely, you'd think, this would be a flick-of-a-switch kind of thing, but it's not.

Currently, Shopify states that you must "Contact Support" in order to change your Business Type. Fair enough. The only problem here is that once you've submitted an enquiry, been given a ticket number for said enquiry, and it has been escalated to something they call the Tax Team, you're left waiting days on end.

I submitted an enquiry exactly of this type on Wednesday 16th October, literally minutes after I received an email from Shopify asking me to verify some of my business details due to an upcoming update to something called Shopify Tax within the UK from November. I was told I must submit my documents by 30th October or risk losing access to Shopify Payments and payouts.

It has now been 4 business days and I have not received any further updates after being assured by the support advisor that I would receive an email directly from the tax team when the time came that my Business Type had been changed.

Frankly, I'm incensed that it is taking this long to literally change one setting before I'm able to submit my documents (which I have to hand right now). I have spoken with support again on four more occasions since last Wednesday, and every time I get the same "the tax team is dealing with a large number of enquiries at the moment but rest assured they will contact you as soon as possible", which I find hilarious because I've seen posts on this forum from 2022 in which the exact same excuses were given.

What is really going on? For any staff member that reads this, please help me. My ticket is 51619738. Attached is a screenshot of the message which displays when I attempt to change my Business Type.