All things Shopify and commerce
Hi,
I'm currently having a very frustrating ordeal trying to do one simple thing: change my "Business Type" within my Shopify Payment settings from Private Corporation to Sole Proprietorship. Surely, you'd think, this would be a flick-of-a-switch kind of thing, but it's not.
Currently, Shopify states that you must "Contact Support" in order to change your Business Type. Fair enough. The only problem here is that once you've submitted an enquiry, been given a ticket number for said enquiry, and it has been escalated to something they call the Tax Team, you're left waiting days on end.
I submitted an enquiry exactly of this type on Wednesday 16th October, literally minutes after I received an email from Shopify asking me to verify some of my business details due to an upcoming update to something called Shopify Tax within the UK from November. I was told I must submit my documents by 30th October or risk losing access to Shopify Payments and payouts.
It has now been 4 business days and I have not received any further updates after being assured by the support advisor that I would receive an email directly from the tax team when the time came that my Business Type had been changed.
Frankly, I'm incensed that it is taking this long to literally change one setting before I'm able to submit my documents (which I have to hand right now). I have spoken with support again on four more occasions since last Wednesday, and every time I get the same "the tax team is dealing with a large number of enquiries at the moment but rest assured they will contact you as soon as possible", which I find hilarious because I've seen posts on this forum from 2022 in which the exact same excuses were given.
What is really going on? For any staff member that reads this, please help me. My ticket is 51619738. Attached is a screenshot of the message which displays when I attempt to change my Business Type.
I am having similar issue with support tax group not following up after almost a week of supposed escalation. My business type was set up as "sole proprietor" from the very start; however, Shopify is requesting that I submit an EIN number for verification. As a sole proprietor you don't need an EIN if you intend to report tax via social security number. Shopify documentation even acknowledges that no EIN number is required if reporting tax via SS. Contacting support about this has achieved no response. I work for one of the major cloud providers - Shopify support is the worst I have ever experienced in the tech industry. I have requested to speak with supervisor multiple times only to be told they don't have supervisors in Shopify support. What? Doesn't anyone really believe this? Terrible customer response to an issue that is preventing use of service that I am being charged for.
Hey Community! As the holiday season unfolds, we want to extend heartfelt thanks to a...
By JasonH Dec 6, 2024Dropshipping, a high-growth, $226 billion-dollar industry, remains a highly dynamic bus...
By JasonH Nov 27, 2024Hey Community! It’s time to share some appreciation and celebrate what we have accomplis...
By JasonH Nov 14, 2024