Changing Currency

[kyleigh]

Hello! I'm currently setting up my shopify account and noticed my currency is Mongolian Tugrik but I need it to be in US currency. I have tried to change it but it won't allow me to do so because it says, "You've made your first sale, so you need to contact support if you want to change your currency". But I have not had a sale yet. idk how to change it?

- kyleigh

[Ren · Accepted solution]

Hi @kyleigh, 

This is Ren from the Shopify Support team, thanks for your post! 

Is it possible you ran a test transaction while setting up your store? This would still count as a first order and would trigger that specific notification when attempting to make changes to the currency. 

Either way, I can certainly help you out. Check your email for further instructions and we can go from there! 

[kyleigh]

Sorry this solution is not solved still can't figure out the issue.

[Ren]

Hi again @kyleigh, 

Thanks for letting me know. I have gone ahead and reached out via a secure email with further instruction for you. Please respond as directed to allow me to verify your ownership of the account and we can move forward from there! 

[MossaStyle]

Can you help me change my currency? I made some sales for testing but I need to change to my bank's currency. Please.

[Ren]

Hello @MossaStyle, 

Thanks for reaching out. I have gone ahead and sent you a secure email with further instructions for verifying your ownership of the account. Once that's done, we can proceed via email to help get your currency changed over for you. 

[MossaStyle]

thank you! My change is completed.

[Spendalot]

Hi Kylie. I have the same issue regarding currency changing. Can you please assist me?

Regards

[Spendalot]

Apologies. Hi Ren7, could you kindly assist me also with currency changes?

Regards

[Ren]

Hello @Spendalot, 

Thanks for reaching out for a hand. I have sent you a secure email with further instructions. Please be sure to respond accordingly and I can continue to support you from there. Thank you! 

[Spendalot]

Dear Ren.

Many thanks for your response. I have managed to set up multi-currency changer on my Shopify online store. However, I have gone live now, and when I test to check out a product via PayPal express on my Shopify store, it says the the receiving country does not support the transaction currency. I am located in South Africa and selling to customers in USA. Kindly advise how I can correct this.

Also I have not received your secure link on the email you sent.

Regards 

S Kholvadia 

[Ren · Accepted solution]

Hi @Spendalot, 

Just a heads up that I have responded to your follow up email! Thank you. 

[Spendalot · Accepted solution]

Hi. I apologise. I am still not receiving the link. I may be doing something incorrectly. I still can't check out my transactions via PayPal. Says there is a currency issue. I need to change the currency to US dollar, and still can't view your sent link. 

Kindly assist again. 

Apologise for the inconvenience. 

Regards

S kholvadia

[Spendalot]

Dear Ren. I have attached a screenshot of the error on the checkout page of my shopify store. Please see the error in the bottom highlighted in pink. I am not sure if:

1. I need to change my currency to USD to solve this issue
2. or if shipment is only allowed in USA and not outside the USA (as it is not an acceptable shipping Zone)?
3. Or is this related to something else that I am not aware of?

Please advise on all the cases above. I would like to close this matter off and commence trading soonest.

Thank You

[ashempire]

Can you help me change my currency? I made some sales for testing but I need to change to my bank's currency. 

[rrwright]

Hi Ren, I'm having the same issue. Can you assist me with changing my currency after I've already made a transaction?

[tashalv]

Hello, could someone please assist me with changing my currency.  I ran a test purchase during the development of my store & now i need to change it to AUD to afterpay purposes. 

Any help would be much appreciated. 

[Polawa]

Hello I would like to change my store's currency from USD to South African Rands so I can capture payments. I am currently unable to do so. The following message was shown, preventing me for making a change

You've made your first sale, so you need to contact support if you want to change your currency.

your assistance will be appreciated

[Ren]

Hello @ashempire, 

Ren here from the Shopify support team. I can certainly help you out here. Please see the secure email I sent you and respond as directed. Once I have been able to authenticate your account we can proceed with the currency change. Thank you! 

[Ren]

Hello @rrwright!

Thanks for reaching out for a hand. I have gone ahead and sent you a secure email with further instructions. Once I have been able to successfully authenticate you we can proceed from there with a currency change request. Thank you!