Changing old logo

Tetes
New Member
3 0 0

I changed my logo in my online store, however, whenever I share my pages on social media, somehow the old logo appears on the preview image. Don´t know where it is coming from or how to change it. Can somebody tell me where should I go and change it? Thanks a lot!

Raf

Replies 7 (7)
Karlie
Shopify Staff
656 54 122

Hello, @Tetes!

 

Karlie here from the Shopify Guru Team! When social media images don't update, it's usually because of the Open Graph tags that some themes for Shopify use to give social media platforms information about your website. Social media platforms like Facebook, Twitter and other services use Open Graph. To refresh your social media information and images once you've updated them in your storefront, you can simply use the Facebook Sharing Debugger, here, to update your stores imagery on social media. 

 

I hope this has answered your question. If not, or if you have any further questions please let me know. I will be happy to help!

 

Karlie | Social Care @ Shopify 
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JonWright
Shopify Partner
771 110 332

Hi - my first guess is that you still have old logo set in your social media settings. See images below as to where to find it when you go to Customize theme.

 

Screenshot 2020-01-27 at 15.05.16.png

 

 

Screenshot 2020-01-27 at 15.04.55.png

If helpful then please Like and Accept Solution
Owner of Neuralcandy Shopify Agency
Tetes
New Member
3 0 0

Hi Karlie, Thank you for your quick reply. I have entered my store url in the debugger page that you sent,  but I am not quite sure what to do next. In the list displayed, under link preview it is showing my old logo again. Still don´t know what to do...

Tetes
New Member
3 0 0

Hi Jon, this sound about right. I changed the logo and saved it. sent a link on Instagram again but the old logo is still showing. I guess I have to wait a while for it to refresh... I´ll let you know if it works! Thanks for your help!

JUJU1
New Member
1 0 0

Hi Tetes, 

 

I am currently having the same problem & I wanted to know what did you do to resolve your issue ? 

 

Thank you 

nizaar96
Tourist
3 0 0

https://www.skyrocketbpo.com/ provides the best business plan services. They also offer financial modeling, pitch deck and similar services. You should try the thing

Rackedthreads
New Member
1 0 0

I tried the the debuger it won't work for me ??