Changing recipient e-mail adress on the shopify contact form

[mvatan]

Hi everyone!

I have a question regarding the recipient e-mail adress on the shopify contact form. When someone contacts me through this form on my website I receive the messages on my normal g-mail account. However, I would like to receive them at my business e-mail adress from G-suite. The standard e-mail adress on my shopify account (when I go to Setting>General>Shop details) is my business e-mail adress. Does anyone know how I can receive these messages only on my business e-mail adress and not my personal e-mail adress? Thanks in advance

Greetings Mik

[Trevor]

@mvatan 

If you're using the contact page that is provided in the theme, then it should be connected to the email that appears under the "customers email" field in Settings/General. That said, the issue may be connected to either your theme or an app. 

If you're using a contact form app, then the email would need to be updated in the app's admin as it is unlikely that it is pulling from your settings. If you're using a Shopify free theme, then that should update accordingly; however, if you're using a third-party theme then the contact form may not be updating properly. Contacting the theme developer would be the best step in that case. 

Let me know what you find out!

[mvatan]

So I found out where te problem is I think. This is my G-suite email (picture below) and I have it set as Sender email. So when people contact me on my contact form this is the email adress the emails are send to. However, I don't receive emails when I am test contacting myself. But, I am receiving these test emails on my personal gmail when I change this Sender email to my personal gmail account. I find it strange because my G-suite is verified and also set up as my email hosting provider with the needed mx-records. Do you have any idea why this is happening?

[mvatan]

@Trevor 

[Trevor]

@mvatan 

Apologies, It appears I missed the notification for this thread. I suspect you've figured it out by now, but if not, It's hard to say what the issue could be outside of it being an issue with how the email is set up. 

If you are using a different email in the contact form than the one appearing in the "sender" field, and the emails are not arriving, then you may also want to contact our Support to see if there's something on our end that could be causing the issue. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

[TheKeen]

Hello @Trevor , @mvatan ,

The Store contact email is a different one, because that cannot be seen by your customers and is usually used to receive notification from Shopify and Log in to the store.

After a consultation with Shopify Support Advisor, he said he could find in their documentation that the  "Notification Sender Email" is the same used to receive the "Contact Form" message from customers.

I personally configured the dedicated email for customer support ( for example: support@mystore.com ) on my Gmail to answer my customers by using it as support address email.

Best regards!