All things Shopify and commerce
I have followed all the instructions provided on previous posts and none work or the directions are so confusing I am doing something wrong. My problem is that I received a charge on my credit card account with this store number, 264428383. I try to answer all the questions and in the end I get this message and no link associated with paragraph 3. I give them the store number and then they ask me what I am working on. When I give them that information this message will pop-up again. Very frustrating! I don't know how people who do use Shopify get any kind of customer support.
If you notice an unrecognized charge on your credit card statement labeled as SHOPIFY* followed by a 9-digit bill number, you can take the following steps to identify it:
Use the Forgot Your Store Tool: If you have multiple stores, you might have a charge from another store. Use the Forgot your store? tool by entering your email to receive a list of stores associated with that email. Check each store's bills to locate the charge 1.
Check for Other Reasons: The charge might be due to:
A purchase from a store using Shopify Payments, shown as SP * on your statement.
A debit for a negative balance on your Shopify Payments account due to a refund or chargeback.
A Shopify Capital repayment or remittance.
Shared payment methods with others who might have created an account.
Entering your payment method into a client account 1.
Contact Shopify Support: If you still can't locate the charge, I can help connect you with a support advisor to investigate further. You'll need the 9-digit bill number from your statement and might be required to provide an image of the charge 1.
Hi @BruceO,
Just to clarify, are you a Shopify store owner or just reporting one? If so, you might want to report it or email via their Shopify's Report a Merchant website.
To resolve the unrecognized charge from Shopify, first, use the "Forgot Your Store" tool with your email to check for any associated stores and their charges. If you still can't find the charge, consider the possibilities, like a purchase from another store or a chargeback. When reaching out to Shopify support, make sure to have your 9-digit bill number ready, and you may need to provide an image of the charge for verification. Keep following up with support until you get clarity on the issue.
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