Check out not working

[mariecoproducts]

Hi guys! I need some help.  When I try to buy something on my shopify store, I can enter everything, but when I push the pay now button, it buffers and says the card didn't work and to try another one.  I have had 2 other people try it, so I know it is not just me. How can I fix this so people can check out?

[Shay · Accepted solution]

Hi @mariecoproducts 

If you are having any issues with your checkout please reach out to your payment gateway provider right away to report this issue. 

If you are using Shopify Payments you can connect with our authenticated support team through our Help Center. To access our authenticated support, please follow this link: Shopify Help Center. Just let the AI chat know that you need to talk to support and follow the prompts from there.