Since you're encountering the message "This store can't accept real orders or real payments." while attempting to process an order, there's a great chance your store is in theDevelopment plan. Development stores are used byShopify Expertsto build stores for their clients. Whenever a store is in development, real orders cannot be processed, onlytest orderscan. You'll know your store is in development when this is stated as the plan in theSettings > Planarea of your admin.
If your store is in the Development plan, you'll need to contact the Shopify Expert who built your store and have them transfer the ownership to you so you canselect a subscription planand start selling. Feel free to pass alongthis guideso they can refer to it if needed.
If your storeis notin the Development plan but you're unable to process orders due to the same error message, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visithttps://bit.ly/3cJkx8Vand log in to your account to create a support request.
Once your store is ready to take orders, make sure to go overthis blog postfor ideas on how to drive sales to your store.
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