check out now working

KG1982
New Member
3 0 0

in my checkout section pop up shows'' This store can't accept real orders or real payments.'' and i don't know what to do.. anyone here can help me

 

im not in test mode i already disabled test mode...but its still not taking orders...HELP

 

Replies 2 (2)
Anindita
Shopify Partner
71 1 9

Hi @KG1982 

Is your store in Developer's mode? 

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Summer
Shopify Staff
162 38 38

Hey, @KG1982!

 

Since you're encountering the message "This store can't accept real orders or real payments." while attempting to process an order, there's a great chance your store is in the Development plan. Development stores are used by Shopify Experts to build stores for their clients. Whenever a store is in development, real orders cannot be processed, only test orders can. You'll know your store is in development when this is stated as the plan in the Settings > Plan area of your admin.

 

If your store is in the Development plan, you'll need to contact the Shopify Expert who built your store and have them transfer the ownership to you so you can select a subscription plan and start selling. Feel free to pass along this guide so they can refer to it if needed.

 

If your store is not in the Development plan but you're unable to process orders due to the same error message, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

Once your store is ready to take orders, make sure to go over this blog post for ideas on how to drive sales to your store.

Summer | Social Care @ Shopify 
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