Checkout Button not accessible when browsing on Mobile (Safari)

Checkout Button not accessible when browsing on Mobile (Safari)

miguel_by
Excursionist
20 0 7

Hey everyone,

 

I'm having issues with the Checkout when browsing our store in mobile. It seems like the button is too close to the safari bottom bar so it's not possible to click on checkout. I have tested this on different sized iphones and the issue remains the same on safari. Here is a screenshot on how it appears, when you try to click on checkout:

 

IMG_8326.PNG

The bottom bar makes it impossible to checkout. In chrome everything works, so its not a button issue.

 

Thanks in advance!

Reply 1 (1)

Shay
Shopify Staff (Retired)
3110 472 664

Hi @miguel_by 

 

Thank you for the screenshot and I am sorry that is happening right now. While you work to resolve this issue I recommend duplicating the theme file and disabling the slide out cart in favor of the cart page (on the published theme) so that all customers can check out. 

 

Can you confirm what theme you are currently using on your store? And if you import a fresh copy of the theme does this issue persist? This is important to test as it lets us know if it is an issue with the core theme file or with an app or customization to the current theme. Let me know the results!

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog