Checkout cart empty *** Urgent ***

alpha11
New Member
1 0 1

Hello,

 

When we add item to cart and go to checkout then suddenly cart getting empty.

Its not happening all the time but sometimes when we add item to cart and come on cart page after few minutes and go to checkout then cart items getting empty.

Can someone please help me for this issue as this is loosing our sales. I have attached snapshot with empty cart on checkout.

Replies 3 (3)
Zworthkey
Shopify Partner
5581 640 1498

@alpha11 

Sorry you are facing this issue, it would be my pleasure to help you.

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Thanks for your good question.

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Jbango
New Member
1 0 0

Hello i have the same problem can any one help me please

Jason
Shopify Expert
10869 190 2169

Looking at the image that from the original post - it's not a Shopify native checkout. It looks more like Recharge (or similar). If that's the case have you followed up with them as well to ensure there's no issue?

 

If you're not sure what checkout it is there's a quick test. Add things to cart and go to checkout. Look at the url. That should give you some clues!

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★