Checkout isn't available?

Anthony_Parfitt
New Member
2 0 0

Hi guys,

Just setting up a trial account as we want to start an eCommerce site, and I am working through testing an order as described on this page: https://help.shopify.com/manual/payments/shopify-payments/testing-shopify-payments

I've followed every step and my screens look just like the screenshots but unfortunately when I try to execute a test order and try to check out my customer gets: "Checkout isn't available". Does anyone know how to get past this?

I am in Australia. I did apply the change mentioned here to make the store members only if that matters (this site will be purely for existing customers): https://help.shopify.com/themes/customization/access/create-members-only-store.

Hope someone can help,

Tony

Replies 26 (26)
Katy
Shopify Staff
Shopify Staff
779 43 171

Hey, Tony!

Katy here from Shopify. Thanks for reaching out, and congrats on your first post too! ?

I'd love to help you our here. During the trial period, the checkout is actually deactivated by default. In order to activate this, to test out all of the features available you will just need to select your preferred plan

However, not to worry, you will not be billed for this until after the 14 day trial period is finished. This allows you to test out the features free of charge. 

If you decide it is not for you, you can then cancel before your trial is up, or if you are happy to continue, your billing will then commence after this time.

I hope this helps!

Katy

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Anthony_Parfitt
New Member
2 0 0

Thanks Katy, that explains it.

neoecomm
New Member
1 0 0

Hi,

My trial period is ending soon. If I choose a plan, would it be another 14 days for the new plan or the same time will be counted?

Ednellouis
New Member
1 0 0
Nom mon compte n'est pas valide
Keanu
New Member
2 0 0
Hi on my web page the check out is not available if the client select checkout it gives an error
tecsetsupport
New Member
2 0 1
Alexesia
Tourist
5 0 5

I chose a plan and it’s still not letting my customers checkout 

Alexesia
Tourist
5 0 5

Kathy I selected a plan and it’s still not letting my customers purchase 

edu_sn11
New Member
2 0 0

Happens the same to me. I'm not with trial.

vivek1010
New Member
2 0 0

hello kety, can you tell me why this message is poping up while checkout ..this page directs me to 'themes code page'...please helphello kety, can you tell me why this message is poping up while checkout ..this page directs me to 'themes code page'...please help

hello kety , can you please help me with this problem ,i'm getting this message that shopify refused to connect, why this msg pops up?..and this page directs me to 'theme code page' 

Adeola_gbolahan
New Member
1 0 0

BCFA45CB-87B4-484F-BF04-1E5C2AFDA9CF.png

My users are having problems checking out and I also tried it on my ends it didn’t work still 

 

https://culator.myshopify.com/cart
here is the link to the store 

Monica123
Tourist
4 0 1

Hi Katy,

When I am trying to apply the carrier calculated rates (for me its printify), I am getting the following error.
 
 
image (1).pngimage.png
 
Since printify app has already been added, I suppose I should be able to use the app calculated rates but I am receiving this error.
 
Can you help me with this?
 
Also, I'm getting an error at the checkout page saying 
 
Capture.JPG
What could be the reason? Can you help me with a solution. 
 
Thanks.
 
Monica
 
 
 

 

 
kristij1000
Excursionist
13 0 7

Hi Monica,

I'm having the same issue as you were having and am wondering if you ever figured it out or got an answer to your question?  I'm getting the error message at checkout that says it can't be shipped to your location. 

 

Thanks for any help you can give!

Kristi

lolomaterials
New Member
5 0 0

Hi there, I also got the same issues. Did you already work it out?

Ikal-All
New Member
1 0 0

As far as I am aware I am paid up to a plan but when I login in as a test buyer, and submit captcha tick - i am returned to the login screen where it states I dont have an account yet in my shopify dashboard it quite clear that I do have any account. why is this? www.ikal-all.com

Jaimenlina
New Member
3 0 0

Hi, I also encounter the same thing. When customer click buy now it says check out unavailable. can someone help me pls? Thank you. 

Jaimenlina
New Member
3 0 0

Hi Katy, 

I have a problem in my store, when customer clicks Buy now using mobile phone "check out unavailable" pops-up. But when I tried it using my PC it works. I'm worried because the visitors  can't be able to place their order because of the error using their mobile phone. Can you help me about it? Thank you in advance.  

Jaimenlina
New Member
3 0 0

I'm having the same issue, could you please help me how to resolve it? Thank you in advance. 

 

an_le
Tourist
3 0 1

I am also having this problem. Can we get some help its been months