Checkout isn't available?

Anthony_Parfitt
New Member
2 0 0

Hi guys,

Just setting up a trial account as we want to start an eCommerce site, and I am working through testing an order as described on this page: https://help.shopify.com/manual/payments/shopify-payments/testing-shopify-payments

I've followed every step and my screens look just like the screenshots but unfortunately when I try to execute a test order and try to check out my customer gets: "Checkout isn't available". Does anyone know how to get past this?

I am in Australia. I did apply the change mentioned here to make the store members only if that matters (this site will be purely for existing customers): https://help.shopify.com/themes/customization/access/create-members-only-store.

Hope someone can help,

Tony

Replies 26 (26)
Katy
Shopify Staff
Shopify Staff
779 43 177

Hey, Tony!

Katy here from Shopify. Thanks for reaching out, and congrats on your first post too! ?

I'd love to help you our here. During the trial period, the checkout is actually deactivated by default. In order to activate this, to test out all of the features available you will just need to select your preferred plan

However, not to worry, you will not be billed for this until after the 14 day trial period is finished. This allows you to test out the features free of charge. 

If you decide it is not for you, you can then cancel before your trial is up, or if you are happy to continue, your billing will then commence after this time.

I hope this helps!

Katy

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neoecomm
New Member
1 0 0

Hi,

My trial period is ending soon. If I choose a plan, would it be another 14 days for the new plan or the same time will be counted?

Keanu
New Member
2 0 0
Hi on my web page the check out is not available if the client select checkout it gives an error
Jaimenlina
New Member
3 0 0

Hi, I also encounter the same thing. When customer click buy now it says check out unavailable. can someone help me pls? Thank you. 

Jaimenlina
New Member
3 0 0

I'm having the same issue, could you please help me how to resolve it? Thank you in advance. 

 

an_le
Tourist
3 0 1

I am also having this problem. Can we get some help its been months

 

tecsetsupport
New Member
2 0 1
Alexesia
Tourist
5 0 6

Kathy I selected a plan and it’s still not letting my customers purchase 

edu_sn11
New Member
2 0 0

Happens the same to me. I'm not with trial.

vivek1010
New Member
2 0 0

hello kety, can you tell me why this message is poping up while checkout ..this page directs me to 'themes code page'...please helphello kety, can you tell me why this message is poping up while checkout ..this page directs me to 'themes code page'...please help

hello kety , can you please help me with this problem ,i'm getting this message that shopify refused to connect, why this msg pops up?..and this page directs me to 'theme code page' 

Adeola_gbolahan
New Member
1 0 0

BCFA45CB-87B4-484F-BF04-1E5C2AFDA9CF.png

My users are having problems checking out and I also tried it on my ends it didn’t work still 

 

https://culator.myshopify.com/cart
here is the link to the store 

lolomaterials
New Member
5 0 0

Hi there, I also got the same issues. Did you already work it out?

Monica123
Tourist
4 0 1

Hi Katy,

When I am trying to apply the carrier calculated rates (for me its printify), I am getting the following error.
 
 
image (1).pngimage.png
 
Since printify app has already been added, I suppose I should be able to use the app calculated rates but I am receiving this error.
 
Can you help me with this?
 
Also, I'm getting an error at the checkout page saying 
 
Capture.JPG
What could be the reason? Can you help me with a solution. 
 
Thanks.
 
Monica
 
 
 

 

 
kristij1000
Excursionist
13 0 7

Hi Monica,

I'm having the same issue as you were having and am wondering if you ever figured it out or got an answer to your question?  I'm getting the error message at checkout that says it can't be shipped to your location. 

 

Thanks for any help you can give!

Kristi

PBJ2022
New Member
2 0 0

Hi kristi, have you ever figure out how to pass this issue? Because I have the same problem . What did you do and where could I get some help for mine.

Thank you so much if you could help!

an_le
Tourist
3 0 1

I solved this problem by reaching out to shopify support. I forgot if it was a live chat or email, they resolved it eventually and fixed my problem.

Mafhestore
New Member
1 0 0

My costumers CANT complete the order.  Its a wrong adress message. Help please

Ikal-All
New Member
1 0 0

As far as I am aware I am paid up to a plan but when I login in as a test buyer, and submit captcha tick - i am returned to the login screen where it states I dont have an account yet in my shopify dashboard it quite clear that I do have any account. why is this? www.ikal-all.com

Jaimenlina
New Member
3 0 0

Hi Katy, 

I have a problem in my store, when customer clicks Buy now using mobile phone "check out unavailable" pops-up. But when I tried it using my PC it works. I'm worried because the visitors  can't be able to place their order because of the error using their mobile phone. Can you help me about it? Thank you in advance.  

shopfy-2020
Shopify Partner
49 2 11

I find this quite upsetting, all the endless tech problems with Shopify. We've had the account for over a year and just noticed now after trying to process a payment to see how the checkout looks, that some listing that are active on all channels get a  "Checkout isn't available in preview" although nothing is in preview and we've been paying for our Shopify monthly payment plan fees for a year.

Now we understand why there are so many cart abandonments!

 

Anthony_Parfitt
New Member
2 0 0

Thanks Katy, that explains it.

Ednellouis
New Member
1 0 0
Nom mon compte n'est pas valide
Alexesia
Tourist
5 0 6

I chose a plan and it’s still not letting my customers checkout 

lyon1
New Member
1 0 0

For shopify to be so massive it is disgusting that they don't have live chat support/customer service  phone # for shopify store business owners thats spending money faithfully...very frustrating & disgusting not to be able to get in touch with anyone...might as well cancel and do business w/ platform that appreciates human interaction...such a waste of time not to have options to talk with human

an_le
Tourist
3 0 1

Sorry about your rough experience. I solved this problem by reaching out to shopify support. I forgot if it was a live chat or email, they resolved it eventually and fixed my problem.

shoprawlingerie
New Member
1 0 0

My check out is not giving me Instagram settings to set up IG check out ..even from my Instagram page it gives me an error message. How can I set up IG check out ?