Checkout not working in Dawn Theme

Liberty_Bell
Visitor
2 0 1

For the past 2-3 months I have been having issues where customers cannot check out. Over the past 4 weeks it has happened on nearly every single order. When they enter info the page just spins and then reloads without proceeding forward. Our website is https://libertybelllaserco.com/

 

  • It seems to be most prevalent on mobile but I have had some desktop users experience the same thing
  • Mobile issues is both Iphone and Android users
  • It is not tied to one method. They have this issue paypal and with CC info
    • I have currently turned off Paypal as I had a desktop user experience this only when trying paypal. I would like to have this option back on
  • This has happened on two versions of the Dawn theme. It was happening on the old version so I recently updated to 11.0 hoping it would resolve it. This morning I was notified by a customer I still have the issue.
  • This is not a new thing. It has been happening long before any new apps installed into a checkout.

 

 

 

Replies 2 (2)

CaseyGrace
Visitor
1 0 0

Did you ever find a solution to this?  I’m having the same issue!  

Liberty_Bell
Visitor
2 0 1
Yeah, the solution was rebuild the whole store from scratch with a new theme
as I never got assistance from Shopify when I reached out.