Checkout not working

[gbmangione]

Hi, hoping I can get some help with checkout issues. when I click checkout, the cart page just refreshes and does not load the checkout page. 

[gbmangione]

@KetanKumar ?

[KetanKumar]

@gbmangione 

oh sorry for any issue please share store url and issue more details like images

[gbmangione]

Can I give you access @KetanKumar ?

[KetanKumar]

@gbmangione 

yes, please 

[gbmangione]

Hi guys, I just tried again incognito and it worked so i've cleared my cache and everything is fine now. Just some hot air day before launch panic. Ha! Thanks for coming back so quickly.

[KetanKumar]

@gbmangione 

wow that would be great 

[Rick]

Hey @gbmangione 

That does indeed sound like something isn't quite right. Just to confirm, when you click the 'Checkout' button in the cart, the page simply refreshes without directing the customer to the checkout?

It doesn't look like we are currently experiencing any checkout issues on our side which you can see here on the Shopify Status page. It is likely that this is a localized issue, possibly relating to the theme on your store. Have you been able to determine if this is happening for all customers, or just one? 

Have you recently made any changes to your store theme or installed/uninstalled any apps? The cart page would be controlled by the theme code itself, so any changes there may have caused some unintended side effects such as this.

If you are comfortable doing so, feel free to share your store URL here, and also any relevant screenshots as @KetanKumar has suggested. We can take a look and advise what might be happening. Also, we do have some help documentation on the Shopify checkout here, it may help to troubleshoot.

[empaura123]

Hi there,

The checkout on my store doesn't work - please can you help?

Empaura

Thank you!

[Rick]

Hi @empaura123 

Thanks for reaching out here for assistance, and welcome to the Shopify Community.

I understand that you believe your checkout isn't working. Thanks for providing the link to your store. I was able to navigate to your checkout successfully, and I have the option to enter in delivery and payment details.

Would it be possible to share some more context on what exactly is happening on your side? I would be happy to assist and help troubleshoot, so the more information you can share the better I will be equipped to help.

If you are seeing some sort of error, then please feel free to take a screenshot and share it with me here, so that I can understand what is happening. Keep in mind this is a public forum, so please refrain from sharing any private or sensitive information in the screenshots.

For the moment, feel free to try some simple troubleshooting steps such as:

• Clear your browser cache & cookies.
• Make sure your browser and device software are fully up to date.
• Try using an alternative browser, device, and internet connection if possible.
• If you are using a VPN, temporarily disable it and try again.