The most common issue is having a shipping address that is not included in the shipping zone. You mentioned that you are using a third-party supplier so my first suggestion would be to reach out to them directly as it sounds to me that rates for weight and/or to some countries may not be set up correctly.
TIP: Communicating shipping speeds at checkout to your customers can help improve cart conversion, provide clarity and transparency, and increase consumer confidence. Have a read of this blog post that goes over shipping strategies to increase conversions and profitability for your business.
Moira | Social Care @ Shopify
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