Checkout

alex299
New Member
1 0 0

Hi Help!!! newly created shop at check message says "cannot ship to address provided. I am using a third party supplier, all shipping and delivery buttons seem fine any suggestions.

Reply 1 (1)
Moira
Shopify Staff
454 68 72

Hey @alex299!

The most common issue is having a shipping address that is not included in the shipping zone. You mentioned that you are using a third-party supplier so my first suggestion would be to reach out to them directly as it sounds to me that rates for weight and/or to some countries may not be set up correctly. 

Next Steps:

  • Share the name of the third party supplier so we can provide instructional guides to help with the setup 
  • Some suppliers automatically assign products to the right shipping profile when set up correctly

TIP: Communicating shipping speeds at checkout to your customers can help improve cart conversion, provide clarity and transparency, and increase consumer confidence. Have a read of this blog post that goes over shipping strategies to increase conversions and profitability for your business.

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog