Checkouts are not available for this store.

Solved
adminEWE
Tourist
6 0 5

Our Shopify development store encountered such weird issue 2 days ago. Just can't finish the checkout process. Could anyone help with this?

adminEWE_0-1625101501466.png

 

 

 

Accepted Solution (1)

Accepted Solutions
Shay
Shopify Staff
Shopify Staff
1018 160 211

This is an accepted solution.

Hi everyone!

 

Thank you all for your feedback on this topic. It’s not going unheard and our Development team is aware of this thread and the feedback you have made regarding this change. 

 

Our developers have not turned away from this topic and continue to assess the best way to provide development store functionality along with the ability to create orders. 

 

Important

If an order is processed using a draft order or a live payment gateway in a development store then the ability to process any orders will be locked. This includes restricting orders through any of the supported options provided. 

 

If this has happened to your store, please contact Partner Support for a review of the account.

 

Once unlocked, processing an order in a method not shared on our Testing orders in development stores page will lock the checkout once more.

 

Options for order creation and testing:

If you require access to additional live orders to test an app or other custom function you will need to contact Partner Support for a review. Please be ready to answer questions such as:

  • Why do the provided solutions not work for you?
  • What and how are you trying to test?
  • Is this store intended to be handed off to a client or for strictly testing purposes only?

Note: If you need to process live orders, outside of testing, then the store must be moved to a paid plan. Development stores are not intended to process live orders, which is why the order functionality is limited. 

 

Reminders

 

  • You can't test orders using real transactions in a development store.
  • You can't test using draft orders you create in your Shopify admin in a development store. 
  • If your checkout is locked, contact Partner Support to have the store reviewed. 
  • Review Testing orders in development stores for further information. 
  • Review Development store types to ensure you’re using the correct Development Store for your testing needs

 

We will continue to share new feedback posted here with our Development team. Thank you again for your feedback.

 

This post will be marked as the solution to ensure other partners and merchants who are working in development stores can easily find the most up to date information about this topic. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 64 (64)
Olivia
Shopify Staff
Shopify Staff
926 82 171

Hey, @adminEWE!

Welcome to Shopify Community. My name is Olivia and I work here.

To make sure we get you the support you need, can you please clarify the following details for me:

Once we have that information from you, we can better guide with next steps.

I look forward to your reply,

Olivia | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

adminEWE
Tourist
6 0 5

Hi Olovia,

 

  • Is this a development store on a currently active Shopify Partner account? ==========Yes.
  • Are you using Shopify's Bogus Gateway or test mode for an active gateway? ========== Tried both Bogus Gateway & test mode to no avail.
Olivia
Shopify Staff
Shopify Staff
926 82 171

Thank you for clarifying that, @adminEWE.

Now that we have clarified that, are you specifically following the steps outlined in this help doc on testing orders in development stores?


If so, can you please describe your workflow and use case to us to ensure test transactions are being done as outlined?

I look forward to your reply,

Olivia | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

APIANT
Shopify Partner
26 1 37

Hi @Olivia 

We just started experiencing the same issue as well.

We do have (for testing) Bogus Gateway activated:

APIANT_0-1625319980159.jpeg

We have a Development partner plan:

APIANT_1-1625320054116.jpeg

 

But when we try to enter these bogus credit card info:

APIANT_2-1625320112395.jpeg

 

Just clicking "Pay by credit card" skips the credit card entry gives us the error:

To save this draft order, 1 change needs to be made:

  • Checkouts are not available for this store.

As you can see here:

APIANT_3-1625320279433.gif

 

pklitscher
Tourist
9 0 20

@Olivia we have started experiencing this in a development store also.

To create:

  1. Create new order and add products
  2. Click Mark as Paid

Result: Receive error message saying "Checkouts are not available for this store"

pklitscher_0-1625366143250.png

 

Have tried 

1. Setting up Shopify Payments and setting to Test

2. Setting up Bogus Gateway. 

 

Cannot raise orders via admin or shopfront. Super frustrating as we are currently trying to run tests with a new app. 

 

As of two weeks ago we could raise orders in this store without any issues. No payment changes were made prior to experiencing this issue.

This is valid development store linked to a an active development account. 

 

adminEWE
Tourist
6 0 5

Hi Olivia,

 

The checkout is currently not working, so it is useless to follow the steps nor to describe the workflow. This development store was only being used by myself from time to time while I was testing our integration. It suddenly stopped working. I would be appreciated if you could just fix it.

 

Thanks,

Ed29
Shopify Partner
4 0 21

Same problem here on multiple internal dev stores.

mpearsall
New Member
1 0 2

Can confirm same issue here, development store, was working a couple of weeks ago.

APIANT
Shopify Partner
26 1 37

Could we have an update on this issue please @Olivia ?

Olivia
Shopify Staff
Shopify Staff
926 82 171

Thank you to everyone replying on our thread.

I have been in touch with our Technical team and Partner Support team regarding this matter, and it appears that the issues in this thread are stemming from draft order test transactions. To test orders as intended, please complete checkout from the online store checkout using one of the test modes described in our doc.

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

pklitscher
Tourist
9 0 20

@Olivia I am really sorry to open a new topic but the previous thread is locked and you said don't hesitate to reach back out . 

The solution you have provided here does not work (see below). As mentioned my comment I have tried both Bogus and Shopify Payments in test mode. 

What's more not being able to create draft orders in a development store is a major issue for some of us. Draft orders can be a valid part of app flow and testing.

Can we get some idea of:

  1. Will this actually be resolved or is this now a permanent limitation? 
  2. Will other development stores that are still working stop working?

 

pklitscher_0-1625613551650.png

 

Ed29
Shopify Partner
4 0 21

I was going to open a new topic as well.

This is were we are at now with Shopify? https://community.shopify.com/c/Shopify-Discussion/Checkouts-are-not-available-for-this-store/td-p/1.... You provided an answer, that you accepted yourself, and we can't answer anymore after this...

That answer is not ok, a bug was introduced that doesn't let developers create draft orders in order to test our integrations. Please, don't let this bug become a feature. 

I have always been a huge Shopify fan! But a little less recently after a lot of questionnable choices and lack of help given when Shopify obviously had an issue.

KevinJ1978
Tourist
5 0 12

I am also receiving this error when trying to create orders from the admin panel (creates a draft order first) and marking them as paid.  However I have three development stores, and I'm only getting this error on one of them (the oldest one), all settings are identical across all stores, so not sure why this error is occurring.

BileetaSahan
New Member
1 0 0

We are also getting the same error. have you found any solution? 

ziggazagga
New Member
1 0 0

We have this problem as well. I am using the draft_orders API but then just want to test what happens if an admin coverts that draft order to an order (marked paid for example) So these standard admin features now do not work in a dev store. That has to be a bug. You cannot have intended to break your own functions.

Olivia
Shopify Staff
Shopify Staff
926 82 171

Hi, everyone.
 
We appreciate all of the feedback mentioned in this thread. As explained in my last reply this is not a bug, rather expected behaviour when completing test orders with dev stores. If you are following our published guidelines on testing orders in development stores, you will not be impacted by this. 

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

APIANT
Shopify Partner
26 1 37

Hi @Olivia 

You wrote "If you are following our published guidelines on testing orders in development stores, you will not be impacted by this."

If I am not mistaken, most developers here are trying to explain that we are indeed testing orders in development stores using the guidelines mentioned by using Shopify's Bogus Gateway: https://share.apiant.com/rRujAjx6

But that it is not working. The Pay by Credit Card button doesn't allow us to do so and it jumps to the error. Therefore we are not able to use the Bogus Gateway. See the video recording: https://share.apiant.com/mXurQrOw

Yes, we can process orders via API, but is it possible to create orders in the admin using the Bogus Gateway, because we are not able to do so.

Please advise if I am missing anything.

Thanks!

pklitscher
Tourist
9 0 20

@APIANT you are 100% correct and frustrating being treated as developers who can't follow basic instructions. It is indeed a real issue and can be resolved. The answer is you just need to contact partner support. Seriously they just re-enable it

I have posted an answer here.https://community.shopify.com/c/Shopify-Discussion/SOLUTION-Checkouts-are-not-available-for-this-sto...

At the time this was locked again so couldn't add it to this thread. @Olivia perhaps you can merge it.

APIANT
Shopify Partner
26 1 37

Looks like I lost the ability to mark an answer as a solution...? I hope I didn't upset you @Olivia and you demoted me LOL 🙂