Solved

Checkouts are not available for this store.

adminEWE
Tourist
6 0 7

Our Shopify development store encountered such weird issue 2 days ago. Just can't finish the checkout process. Could anyone help with this?

adminEWE_0-1625101501466.png

 

 

 

Accepted Solution (1)

Shay
Shopify Staff
2810 440 575

This is an accepted solution.

Hi everyone!

 

Thank you all for your feedback on this topic. It’s not going unheard and our Development team is aware of this thread and the feedback you have made regarding this change. 

 

Our developers have not turned away from this topic and continue to assess the best way to provide development store functionality along with the ability to create orders. 

 

Important

If an order is processed using a draft order or a live payment gateway in a development store then the ability to process any orders will be locked. This includes restricting orders through any of the supported options provided. 

 

If this has happened to your store, please contact Partner Support for a review of the account.

 

Once unlocked, processing an order in a method not shared on our Testing orders in development stores page will lock the checkout once more.

 

Options for order creation and testing:

If you require access to additional live orders to test an app or other custom function you will need to contact Partner Support for a review. Please be ready to answer questions such as:

  • Why do the provided solutions not work for you?
  • What and how are you trying to test?
  • Is this store intended to be handed off to a client or for strictly testing purposes only?

Note: If you need to process live orders, outside of testing, then the store must be moved to a paid plan. Development stores are not intended to process live orders, which is why the order functionality is limited. 

 

Reminders

 

  • You can't test orders using real transactions in a development store.
  • You can't test using draft orders you create in your Shopify admin in a development store. 
  • If your checkout is locked, contact Partner Support to have the store reviewed. 
  • Review Testing orders in development stores for further information. 
  • Review Development store types to ensure you’re using the correct Development Store for your testing needs

 

We will continue to share new feedback posted here with our Development team. Thank you again for your feedback.

 

This post will be marked as the solution to ensure other partners and merchants who are working in development stores can easily find the most up to date information about this topic. 

Shay | Social Care @ Shopify 
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