Close an account and Delete an email address

[ChrisCooper]

Someone sent me a request to join their store as a collaborator. I went to log in and somehow I clicked something wrong to create a store. 

I deactivated the store, but can I not delete/remove this emial account from shopify? 

I want to remove / delete my email. Then try again when the person sends me another collab request to the same email.

They tried resending it, but when I try to login to Shopify - it brings me to the page to reactivate my store. This is not at all what I want. 

Basically want to entirely delete my account, like I was closing / deleting a gmail account. Gmail gives us the option to permantely delete an email address. 

How do I completely remove my email from this deacticated store, so I can actually log in as collaborator to another store?

[ChrisCooper]

A store sent me a collabator access.. I go to the admin.shopify.com/store/ABCXYZ and try to login using the email they sent it to. I get this message:

"There’s a problem loading this page

Your account example@gmail.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page."
Back to Stores List -  Switch Accounts 

Clicking Back to Stores list brings me to the admin page for the store I deactivted.

What do I have to do to dissociate my email with the deactivated store so I can access the store I have collaborator access to?

[Shay]

Hey Chris! If you have collaborator access to a store then you should be able to sign into the admin for this store directly from within your partner account. If the login page is still redirecting you to this deactivated account though, I recommend doing a full browser cache and cookie clear and attempting to follow the email once more. 

If for any reason this is still causing you a problem, please connect with our partner support team through your partner dash for further troubleshooting. 

[ChrisCooper]

hi Shay! Thanks for the tips!

I dont have a partner account, maybe it was a Staff account access to just the coupon section of their admin?

Whatever they set up, I cannot access the admin because when I login with my assigned email, I am taken to that deactived store that somehow became associated with my email.

the browser wipe didnt help either, I cleared all and tried from a variety of browsers (edge, chrome, safari)

Any more advice? I’d really like to completely wipe my email from Shopify and start over as a new user.

Is this possible?

[Shay]

Thanks for following up on this Chris. Yes, you can create as many Shopify accounts as you want, you can get the merchant to send you a staff account invite to any of your email addresses you have. A different email address would not be connected to this deactivated store either. You can submit a data removal request, but that takes time to process so the fastest solution would be to use a different email address. 

I do recommend reporting this issue to our authenticated support team though, as this could be a platform issue we would want to investigate. 

[ChrisCooper]

Thank you. I dont want to create another shopify account, sorry for the confusion

I want to use my email address Chris@…….com to be the only account I have on shopify, for efficiency and ease of remembering lol.

I’ll ask the brand/e-ecom site to check if it was a staff account or collaborator account they set up to confirm.

But the bigger question / issue is - how can I completely remove my data from Shopify as if my account /email was never created on the platform?
I think if it is completely deleted and I start fresh as a new user, that would be the simplest solution.

Thank you again for the support!

[Summer]

Good call, @ChrisCooper! The store owner can double-check the permissions they set. If they are unable to figure it out, please feel free to have them create a support ticket by visiting our Help Center and we'll be happy to look into the permissions.

Just to confirm I understand it correctly, is the store you accidentally created associated with the email for the collaborator account? If so, I would advise against deleting your email. There's no way to do this within your admin, and would need an escalation, therefore wiping out your data in order to start fresh, may potentially create further issues. I would suggest having the store owner contact us, and we'll work with them to ensure you have the permissions you need to access the store.

[ChrisCooper]

Hi,
Yes - you are right.. the collaborator account was sent to my main email. When I went to get into their admin, I had to create an account. Somehow I started down the wrong path and started to set up new Shopify store using the same email address.

When I then try to access the original store admin, I get an error message, shared in this thread.

Ideally I would like to have an option to delete, close, remove, erase, etc my original registration so it is completely removed from shopify system/servers.

Then I can start the process again with the brand to access their admin.

thank you!

[Summer]

Thanks for confirming, @ChrisCooper!

In order to have your information deleted, you will need to visit our Help Center and start a chat with the AI assistant to connect with a support advisor. They will assist you then.

[ChrisCooper]

Thank you for the amazing support!

[Summer]

Our pleasure, @ChrisCooper! Don't hesitate to create a new post if you need help with anything else, or contact our support team for anything account-specific. Have a good day!

[cfrabourn]

Hi Summer, the live AI bot will only help me if I have a store, however, similar to OPs issue, I do not want to create a store. My company is trying to add me to their account and something went wrong when activating my email. I need to delete my email account so they can refresh on their end and resend the invite. I already cleared my cache/cookies.