CNAME record is not pointing to Shopify and I can’t change the CNAME

CNAME record is not pointing to Shopify and I can’t change the CNAME

KlaudioL
Visitor
2 0 0

 

 

Shopify gave me this alert to do with the CNAME that doesn’t point to Shopify and to change it from my domains DNS settings. 

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However when I go to change it, it won’t allow me to put in the details to point to Shopify because there is already a CNAME that starts with www, which is the template shopify has applied already and it won’t let me edit or delete it. 

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My question is should I remove the Shopify template? And add the CNAME I need to put for it to point to my shopify? Or will I lose everything and make a big mistake ?

 

Abit confused on what to do. I’ve contacted GoDaddy twice and they’ve told me they cannot edit or change the CNAME and that I need to contact Shopify. The only assistance they could provide was to remove the Shopify template which I can do myself, just not sure if that’s the right thing to do. Can anyone help ?

 

 

Replies 5 (5)

Blair
Shopify Staff
2050 267 242

Hi @KlaudioL,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your domain, to ensure this gets resolved. To confirm I'm fully understanding, are you still experiencing this issue?

 

If so, it's likely that the domain is still in the process of propagating to your shop. This can take up to 48 hours but sometimes longer, as the domain needs to be successfully verified. I was able to confirm however, that the DNS Records are all correctly pointing to Shopify. Due to this, I recommend allowing for some more time to pass to see if this helps to resolve.

 

If after another 24 hours, you continue to see those errors, please feel free to connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account information here on the Community. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KlaudioL
Visitor
2 0 0

I have waited 48 hours to pass and the error message is still there. However you did say that all the DNS records are pointing to Shopify. So does this mean everything should be fine the way it is or do I still need to get the CNAME record changed to www.shops.myshopify.com. Currently it is www.myplush.online. Which is what Shopify has automatically put there for me which I cannot edit or delete, so is it okay to leave it like that or does this still need to be resolved

Blair
Shopify Staff
2050 267 242

Hi @KlaudioL,

 

Thanks for the prompt response and sharing those additional details. 

 

While I was able to confirm that the DNS Records are all correctly pointing to Shopify, I'd encourage you to connect with us directly. This will allow our support team to confirm that the domain has been successfully connected and no further action is required. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Kamogelo
Visitor
1 0 0

Hi @KlaudioL I hope you are well, I've just received the same issue on my store, I wanted to know if you still have the error message on your store or not? this would kindly help me on what to do with my issue. Thanks

Maz
Shopify Staff
1248 131 186

Hi, @Kamogelo!

 

Thanks for joining this thread.

 

If more than 48 hours have passed, and you're also having this issue, then I suggest contacting our support here at this link, and they can take a closer look!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog