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COD extra charge: my sons will see a solution?

Neonail
Tourist
15 0 1
Shopify, my dear, maybe could be more honest to say “we are not interested to find a solution” or “we can’t make it because...” instead of let die every post about this hot issue... maybe it’s time for a change?
Replies 5 (5)
Ryder
Shopify Staff
Shopify Staff
450 56 88

Hey there @Neonail

 

Ryder here from the Social Care Team at Shopify. Thanks for posting! It sounds like you're wanting to charge your customers an additional fee for choosing the Cash on Delivery option, is that right?

 

While we currently have an Advanced Cash on Delivery App for our merchants located in India, we're always looking to expand services in demand. Our feature requests are addressed based on popularity, so the more merchants that request such a feature, the higher the priority it becomes for us to develop a solution. I can see why such a feature would be important for your business and I'd be happy to submit a feature request on your behalf in your country/region. Where is it that your store is based out of?

 

In the meantime, you can try setting up the workaround suggested in this forum post. Please let me know if you have any other questions about the process!

 

Cheers.

Ryder A. | Social Care @ Shopify 
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Neonail
Tourist
15 0 1
It’s a bit frustrating to read a “copyandpaste” answer for this. I read a lot of posts about this so become clear that it’s not really a problem of priorities setting but about views. Shopify is a Ferrari in ecommerce management, but COD extra charge issue is like to have a limitation on 6th gear and when you own a Ferrari, maybe you like speed.


MarcoReleasit
Shopify Partner
184 17 50

Hello @Neonail 

There is a solution now if you use our app Releasit Cash On Delivery Fee which allows you to create a custom extra charge for Cash on Delivery that will be automatically added to all your COD orders!

The app also allows you to create an optional instructions message for Cash on Delivery where you can explain to your customers how they should prepare for their payment (which is really useful to improve delivery rates).

You can install the app for free from the Shopify App Store here: https://apps.shopify.com/cash-on-delivery-fee 

If you need help or you have any doubts or questions you can always contact me on the app, we offer 24/7 support via email, WhatsApp and Telegram!

Hope this helps!

Marco

 

SzandraToth
Tourist
4 0 1

Hi We started to use your services, but when we make the fee taxable, it doesnt show on the invoice. before when it was not set as taxable, it showed..

 

I need to put into the code in checkout, how to show.. can you send a code? where to put. I have shopify basic plan.

Because we send the invoice automatically with order confirmation but this fee appears only after the order was confirmed.

MarcoReleasit
Shopify Partner
184 17 50

Hello @SzandraToth 

 

Can you contact us from the app via email or on WhatsApp or Telegram so that we can help you?

 

You can find our contact form on the app Dashboard here:

MarcoReleasit_0-1643272505061.png

 

Hope to hear back from you soon!

 

Marco