Solved

Company verification

robanderson
Visitor
1 0 0

Currently I'm unable to accept payments. I've submitted multiple types of documents and thought maybe it was because my Shopify account name was The Athlete Academy, while my business is Athletic Evolution Ltd. So I changed the name in the settings to match. I even submitted a copy of the confirmation of my limited company setup with companies house in the UK, but still no luck! How can I get this resolved???

Accepted Solution (1)

Summer
Shopify Staff
1279 316 217

This is an accepted solution.

Hey, @robanderson! Welcome to Shopify Community!

 

We’ll need to access your account in order to take a look at the verification status and find out if there's anything you still need to do or provide. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Summer
Shopify Staff
1279 316 217

This is an accepted solution.

Hey, @robanderson! Welcome to Shopify Community!

 

We’ll need to access your account in order to take a look at the verification status and find out if there's anything you still need to do or provide. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog