Compare at price is not appearing

[bazos616]

Hi, my compared at price is not appearing in my online store. I found that it could be something with my theme code, but I'm new to this. So if anyone know how to fix it, I would be grateful. Here is link to my store

https://justbeinshape-co.myshopify.com/

[GemPages · Accepted solution]

Hello @bazos616 ,

It's the GemPages Support Team and we are glad to assist you today!

You could please try opening Settings > Markets > Preferences

After that, please uncheck the Hide compare-at prices for European Economic Area (EEA) customers feature

Let us know how it works for you.

Best regards,

GemPages Support Team

[bazos616]

Yes it worked! Thank you so much for helping me out. But I have 1 more problem. Whenever I try to buy new domain it says server error. Do you know what it could be?

[GemPages]

Hi @bazos616 ,

I am glad that my solution is helpful to you.

About your domain issue, I suggest you contact Shopify to check further. It maybe relates to your account.

Best regards,
GemPages Support Team

[CTNice]

Some of us where not able to get Comparison pricing to show up, even after your suggestion to UNHIDE it.  Do you have any other ideas or thoughts for a solution?

[pouria_abd]

Hello, I hope you have a good day
I did all these things, but still compare at price not be shown im my website

please help me 

[CTNice]

same problem, unhide comparison did not work.  still cannot do comparisons... blah. 

[CTNice]

I got it working... you have to click on the product (or variant) itself, after you hit edit prices, you'll see a new window with all prices there.  Seems odd to just not have it visible on the Edit Prices window.  

[Krispy367]

What do you mean? I have the same problem I can't see compare at price next to my products price when editing and I have 2 variants is it because of that or something else. I would really appreciate it if you could help me. maybe screenshot?

[CTNice]

See if this helps... 

[belialshop]

I F*CKING LOVE YOU! BEEN SPENDING HOURS TRYING TO FIX THIS OMG, THANK YOU THANK YOU THANK YOU

[OLM]

Hi! I have exactly the same issue , but this solution didn't helo me. is ether something else that can be wrong ? thank you 

[xuni]

Thanks. its work 🙂

[TheMailoDesign]

Thanks a lot for quick and clear solution!

[melloM]

Hi there

on mine it does not shows on other market and preference tab due to that compare at price is not appearing can you please help me out thanks.

[campbellmnmlglf]

Same thing on my end.

[KIRITEMKA]

Hi, I've done this but it is not helping. However when I edit my shop in ''customize'' section, I can see the compare at price, but when I look at my website page - compare at price is not appearing.

[VortexVR]

Dear Shopify,

I can see the compare-at prices, and they are NOT hidden.
But should this work automatically in the EEA (European Economic Area) where the compare-at price is based on the lowest price for the last 30 days for each product?

Shall I remove the manual price for each product from the "Compare-at Price" section for this to work automatically?

https://help.shopify.com/en/manual/compliance/legal/pricing-indication-directive

Thanks!

[Imogen]

Hi there, @VortexVR. Thanks for following up on this thread. We're a bit unclear of your question here. Are you looking to have your 'compare at' price showing? If so, it looks like it's showing as expected as per the screenshot you shared, as we can see the previous price greyed out and struck through. Are you trying to hide these prices? If so, you can toggle the button you've shown via your additional screenshot.

As per the resource you shared, Shopify provides you with the tools you need to comply with the 'European Price Indication Directive', but it does not do these things automatically for you. You need to follow along with the steps outlined in the resource you linked to ensure that you're displaying the information you need to in order to be compliant.

[KIRITEMKA]

Hi, shopify team already answered my question and helped me to solve my
problem.

[VortexVR]

Hello Imogen,

Ok, according to the Omnibus EEA directive, I must show the lowest price from the last 30 days, additionally to the current price.

Is my understanding correct that Shopify only gives a recommendation and suggestion to use the "Compare-at price", but there is no logic implemented into Shopify that knows what the lowest price has been during the last 30 days, is that correct?

You are just giving a recommendation to use the "Compare-at price", thats it?

If I know the exact answer, than maybe we can build an app that will check for prices each day, and than calculate an average and update the "Compare-at price" field automatically.

Or, can I have a third field with a text explaning that "this is the lowest price within the last 30 day" or similar?

[Olivia]

Thanks for following up, @VortexVR.

The compare at price is just one solution of many that are available to you. Please check out our official documentation on the European Price Indication Directive to learn more about other ways to implement pricing updates. 

I trust that will offer more context into how to use the compare pricing tool amongst many others to make this work on your store.

Warm regards,

[AXPn]

I solved it here https://community.shopify.com/c/technical-q-a/compare-at-price-not-showing-for-markets-studio-theme/...

[AXPn]

This issue is still on, can someone help actually?

[Cheerio]

iv turned off my Compare-at price hidding button but still i dont get the option up? is there something im missing?

[Krispy367]

Just open it from your phone it'll work

[kuuntj]

Hello, I made a tutorial on how to fix this. Watch it here : How To Solve 'Compare-at Price Not Showing' Problem On Shopify
https://youtu.be/Z66eX-cfCFw

[AXPn]

thanks but useless as you can read above.

[AXPn]

I solved it here: https://community.shopify.com/c/technical-q-a/compare-at-price-not-showing-for-markets-studio-theme/...

[Mohamed-28]

thank you so much 😊