Concerns Regarding Shopify Capital Loan and Payout Delays

[Brandonhh]

Why is it that Shopify's Captial loans do not account for payouts that are at the mercy of Shopify?? It takes a week to get paid but only days for the clawback to come with often nothing to grab. The last thing I want is to have a Bad Act on my account and limit my growth but what gives? 

Why can't the systems talk to one another? Why is Shopify so eager to take but not to give what is rightfully yours? None of this makes sense.

[Emporium]

The exact same thing just happened to us yesterday. Orders used to be assigned to a payout a day or two in the future, now it’s taking a full week. However they’re trying to bill us each day for sales well before the payout occurs so there is no money to take. Not sure what to do about this but it seems like a very stupid problem.