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Connect existing domain ERROR

cameltech
New Member
3 0 0

I can't connect my domain for this reason:

cameltech.ae

although I have already removed the previous shop which was using this domain.

it gives this error

There is 1 error:

  • A site with that domain name already exists
Replies 5 (5)
Wahab_Ahmad
Shopify Partner
748 113 191

Hello @cameltech,

A domain transfer will generally take a few days, but the timing depends on your current registrar (the company with which you manage your domain today) and the status of your domain. 

If helpful then please Like and Accept Solution.
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Don
Shopify Staff
Shopify Staff
2340 163 319

Hi there @cameltech!

 

It can sometimes be the case that this error message is prompted where a domain has previously been added to a different Shopify store.

 

In any case, if you are the current holder of this domain's registration we can help you out by verifying your ownership and removing that domain from any store it had previously been attached to.

 

You can reach out for account support here via our Help Centre where we'll be able to confirm your domain with you and remove it from any existing store as necessary. 

 

Can you tell me a bit more about your current store and what sort of business you're engaged in?

Are you selling in a new product line or niche now?

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

cameltech
New Member
3 0 0

for some reason I can not contact the support

Don
Shopify Staff
Shopify Staff
2340 163 319

Hi again @cameltech!

 

My apologies, as I missed your reply here initially.

 

Can you tell me a bit more about what happens when you try to contact support via our Help Centre here?

 

Let me know what you see when you enter your support topic there and scroll down the screen to see the available support contact options.

 

If you're not able to view and access those options for any reason, just let me know as much as you can about what you see there and what seems to be preventing you from proceeding!

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

cameltech
New Member
3 0 0
I still can not access the help option for some reason. I'm stuck now with
my domain I can't use it or transfer it to shopify "cameltech.ae".

I need your help